Subject: FW: [#3102868] - inbound call-7472637592
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Sun, 24 Oct 2021 04:13:18 +0000

FYI

From: Ahmed Saadi <[email-masked]> On Behalf Of Merchant Back Offices
Sent: Thursday, October 21, 2021 11:00 AM
To: Malik Ismail <[email-masked]>; Merchant Back Offices <[email-masked]>; Naseem Juma <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Bhisham Manwani (TCS) <[email-masked]>; Nooruddeen Othiyil <[email-masked]>; Mohammed Mutaleb <[email-masked]>
Subject: RE: [#3102868] - inbound call-7472637592

External email sender, please take precaution.
Good day,

Please find the below,

Regards,

 Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.credimax.com.bh%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C59e116af620a4be9b8e808d994604c39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703963598300888%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B1KHYxvkQAxHlLdwiPe%2FypmuoeM4L5Ie8sNAQtCpThE%3D&reserved=0>                                              <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCnlPcrsrWZ9mAUF06oyCyXQ&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C59e116af620a4be9b8e808d994604c39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703963598320799%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uRi1rG8XUytl6mxcmX%2FwG96hOIGP%2B8I8SfgAHB4RDoM%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fcredimaxbscbh&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C59e116af620a4be9b8e808d994604c39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703963598330754%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nFjH02L4gtgm8VM6wlWrDUddCRbhGRKJivdbsiU2ClQ%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcredimax.b.s.c%2F%3Fhl%3Den&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C59e116af620a4be9b8e808d994604c39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703963598340712%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ikUCaR8dpom1pgUSZ31Q0zuRj4fZs0WWEUycaX30zOA%3D&reserved=0>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Malik Ismail [mailto:[email-masked]]
Sent: 21 October, 2021 8:52 AM
To: Merchant Back Offices <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Payment Gateway Team <[email-masked]<mailto:[email-masked]>>
Cc: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Mohammed Mutaleb <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3102868] - inbound call-7472637592

Hi @Merchant Back Offices<mailto:[email-masked]>,

Please confirm refund date for below transaction.

Regards,
Malik
From: Redha Salah Nowrooz <[email-masked]<mailto:[email-masked]>> On Behalf Of Merchant Back Offices
Sent: Tuesday, September 21, 2021 12:10 PM
To: Naseem Juma <[email-masked]<mailto:[email-masked]>>; Merchant Back Offices <[email-masked]<mailto:[email-masked]>>; Payment Gateway Team <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Mohammed Mutaleb <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3102868] - inbound call-7472637592

External email sender, please take precaution.
Good day,

Action will be taken

Kindly note the refund for credit cards will take 5 working days as for debit card it will take 10 working days

 Redha Nowrooz

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.credimax.com.bh%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C59e116af620a4be9b8e808d994604c39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703963598350669%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ztsBeQvTVl9TPEmQuQkt35laxX8THBX7nXwxc2ohumM%3D&reserved=0>                                              <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCnlPcrsrWZ9mAUF06oyCyXQ&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C59e116af620a4be9b8e808d994604c39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703963598350669%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=a9s5%2B3UX%2FWRw21b7X74M0SBJ76q6zqxlrwmagHSqZes%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fcredimaxbscbh&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C59e116af620a4be9b8e808d994604c39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703963598360624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=un20Ekd6Zwcdsl%2BmDMCG0D4%2BY0YIcI06uidVy5OALoQ%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcredimax.b.s.c%2F%3Fhl%3Den&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C59e116af620a4be9b8e808d994604c39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637703963598370594%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q5G8Wz2Zua5fHWeGCr%2BpebP3MS4jrfd0BJMK5Ih%2F88k%3D&reserved=0>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Naseem Juma [mailto:[email-masked]]
Sent: Tuesday, September 21, 2021 9:30 AM
To: Merchant Back Offices; Payment Gateway Team
Cc: Escalations Dxbteam; [email-masked]<mailto:[email-masked]>; Malik Ismail; Bhisham Manwani (TCS); Centrepoint; Nooruddeen Othiyil; Mohammed Mutaleb
Subject: RE: [#3102868] - inbound call-7472637592

Dear Team,

Please process benefit refund of BD 13.58:

Sr. No
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
1889
6/23/2021 21:46
'677950
'BENEFIT
'888310
1 - Purchase
'048
13.58
'CAPTURED
'00
'7472637592
'202117462990063
'117415137232
'7
'37.131.55.222
'9ae5b7e5-d00e-481d-a65b-b84eb37a0e27
'BENEFIT

Thanks
Naseem Juma

From: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 6:33 PM
To: Naseem Juma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3102868] - inbound call-7472637592

Okay

From: Naseem Juma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 6:24 PM
To: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3102868] - inbound call-7472637592

Dear Noor,

Please process benefit refund for below order:

Sr. No
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
1889
6/23/2021 21:46
'677950
'BENEFIT
'888310
1 - Purchase
'048
13.58
'CAPTURED
'00
'7472637592
'202117462990063
'117415137232
'7
'37.131.55.222
'9ae5b7e5-d00e-481d-a65b-b84eb37a0e27
'BENEFIT

Thanks
Naseem Juma

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 5:17 PM
To: Naseem Juma <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#3102868] - inbound call-7472637592

Dear Naseem,

Please find below benefit pay details.

Please process, sales not made credit balance will be 0 as order validation cancelled. Amount 13.58 BHD

Sr. No
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
1889
6/23/2021 21:46
'677950
'BENEFIT
'888310
1 - Purchase
'048
13.58
'CAPTURED
'00
'7472637592
'202117462990063
'117415137232
'7
'37.131.55.222
'9ae5b7e5-d00e-481d-a65b-b84eb37a0e27
'BENEFIT

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 1:30 PM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3102868] - inbound call-7472637592

External email sender, please take precaution.
Dear team,

Kindly note the order below is on validation cancelled but the amount deducted from the customer as the provided details.

Order: 7472637592
Transaaction ID : 121356453039
Amount: BHD13.58
Date of deduction: Jun 23, 2021
Master Card : 5559 2604 2437 0181

Please check and process the refund.

Thank you in advance.

Please note that a screenshot has been attached to deduct the amount

Best Regards,
mohammad almawaly
Back Office | Crystel
On Tue, 14 Sep at 7:51 PM , Tinanellicken <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Kindly note that customer did not received the refund and and she raised a ticket number (7472637592) and she will upload the transaction id ,
order number : 7472637592

regards,
Mohammad alqudah

3102868:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com