Subject: Re: Approval to cancel My Credits and reprocess refund to BENEFIT - 7306622448
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 21 Oct 2021 01:18:21 -0700 (MST)

Hi Malik, 

Please advise if any update on this. f refunded kindly share refund acknowledgement or refund date. 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, October 18, 2021 12:14:30 PM 
Subject: RE: Approval to cancel My Credits and reprocess refund to BENEFIT - 7306622448 

Hi Apoorv , 

Escalated to finance to process. 

Regards, 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, October 15, 2021 7:04 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Naseem Juma <[email-masked]> 
Subject: Re: Approval to cancel My Credits and reprocess refund to BENEFIT - 7306622448 

External email sender, please take precaution. 

Hi Team, 

Please assist to get approval on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 12, 2021 2:55:59 PM 
Subject: Re: Approval to cancel My Credits and reprocess refund to BENEFIT - 7306622448 

Dear Bhisham, 

Please approve on the below request. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 12, 2021 2:53:07 PM 
Subject: Approval to cancel My Credits and reprocess refund to BENEFIT - 7306622448 

Hi Team, 

Problem Statement: Refund Processed to My Credits 

Order Date : Oct 07, 2021 

Order ID: 7306622448 

Tracking ID: N.A (Cancelled Order) 

Assistance Required: Approval to remove My Credits and reprocess the refund to BENEFIT. 

Issue Description: The customer is complaining that his refund was processed to My Credits instead of the original mode of payment (BENEFIT). He is asking us to process the refund back to BENEFIT. 

The customer is with us since Oct 2019 and have completed around 60 transactions with us. 

Please provide us the approval to do the same. 

Regards, 

Nikhil 

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