Subject: Re: New comment - [#3248391] inbound call -6350283706
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Centrepoint <[email-masked]>, Ali Mkhaimer <[email-masked]>, ankkur gupta <[email-masked]>, bsj nf <[email-masked]>, ccbackoffice <[email-masked]>, escalations dxbteam <[email-masked]>, harun rashid <[email-masked]>, Manish Kumar <[email-masked]>, navaz nt <[email-masked]>, punya ghimire <[email-masked]>, Rawan Barghouth <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shambhu Paswan <[email-masked]>
Date: Wed, 20 Oct 2021 19:46:13 -0700 (MST)

Hi Akshay, 

Customer has been contacted under 3248406 from our end. Customer has shared the following contact number: 0559697365 and he has mentioned that he already received contact from courier and he refused the shipment already. He is waiting for the refund and do not want the products. 

Kindly do the needful so customer can receive the refund and we can close the case asap. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Centrepoint" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "ankkur gupta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "bsj nf" <[email-masked]>, "ccbackoffice" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "harun rashid" <[email-masked]>, "Manish Kumar" <[email-masked]>, "navaz nt" <[email-masked]>, "punya ghimire" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shambhu Paswan" <[email-masked]> 
Sent: Wednesday, October 20, 2021 7:50:52 PM 
Subject: New comment - [#3248391] inbound call -6350283706 

There is a new comment in the ticket submitted by شروق to HelpCPAE 
Comment added by : Akshay Berry 

Comment Content: 
[ mailto:[email-masked] | @Manish Kumar ] , 
I don’t see any email sent to customer under ticket# 3248406 
Regards, 
Akshay Berry 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +971 4 5172125 

From: Manish Kumar <[email-masked]> 
Sent: Wednesday, October 20, 2021 6:12 PM 
To: Akshay Berry <[email-masked]> 
Cc: Harun Rashid <[email-masked]>; Centrepoint <[email-masked]>; Ali Mkhaimer <[email-masked]>; Rawan Barghouth <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Bsj Nf <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; Navaz Nt <[email-masked]>; Shambhu Paswan <[email-masked]>; Punya Ghimire <[email-masked]>; Ankkur Gupta <[email-masked]>; Babyshop <[email-masked]> 
Subject: Re: [#3248391] - inbound call -6350283706 
External email sender, please take precaution. 
Hi Akshay, 

We have asked the customer to share his alternate contact number and will update once get the details from the customer. 
Thank you for your consideration. 
Regards, 
Manish 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Harun Rashid" < [ mailto:[email-masked] | [email-masked] ] >, "Centrepoint" < [ mailto:[email-masked] | [email-masked] ] >, "Ali Mkhaimer" < [ mailto:[email-masked] | [email-masked] ] >, "Rawan Barghouth" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Bsj Nf" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, [ mailto:[email-masked] | [email-masked] ] , "Navaz Nt" < [ mailto:[email-masked] | [email-masked] ] >, "Shambhu Paswan" < [ mailto:[email-masked] | [email-masked] ] >, "Punya Ghimire" < [ mailto:[email-masked] | [email-masked] ] >, "Ankkur Gupta" < [ mailto:[email-masked] | [email-masked] ] >, "Babyshop" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 7:20:11 PM 
Subject: RE: [#3248391] - inbound call -6350283706 
[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Apoorv Joshi ] , 
Could you please ask customer for an alternate number for the delivery under ticket# 3248406 
Regards, 
Akshay Berry 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +971 4 5172125 
From: Harun Rashid < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 5:46 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] >; Rawan Barghouth < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Shambhu Paswan < [ mailto:[email-masked] | [email-masked] ] >; Punya Ghimire < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3248391] - inbound call -6350283706 
Hi [ mailto:[email-masked] | 
@Akshay Berry ] 
At last now she received call o same number but she strictly confirm not her order mobile number wrong. Kindly advise. 
0555969736-Wrong number 
Best Regards, 
Harun 
Supervisor 
Babyshop GDMS Operation 
Jeddah-2113 
Mob-0571180621 
From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 4:39 PM 
To: Harun Rashid < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] >; Rawan Barghouth < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Shambhu Paswan < [ mailto:[email-masked] | [email-masked] ] >; Punya Ghimire < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3248391] - inbound call -6350283706 
[ mailto:[email-masked] | @Harun Rashid ] , 
Customer contacting us from the same number. 
Regards, 
Akshay Berry 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +971 4 5172125 
From: Harun Rashid < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 5:30 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] >; Rawan Barghouth < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Shambhu Paswan < [ mailto:[email-masked] | [email-masked] ] >; Punya Ghimire < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3248391] - inbound call -6350283706 
Hi [ mailto:[email-masked] | 
@Akshay Berry ] 
Thanks for kind your update. But below number is wrong kindly send the customer another contact. 
0555969736-Wrong number 
Best Regards, 
Harun 
Supervisor 
Babyshop GDMS Operation 
Jeddah-2113 
Mob-0571180621 
From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 4:25 PM 
To: Harun Rashid < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] >; Rawan Barghouth < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Shambhu Paswan < [ mailto:[email-masked] | [email-masked] ] >; Punya Ghimire < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3248391] - inbound call -6350283706 
[ mailto:[email-masked] | @Harun Rashid ] , 
0555969736 
Regards, 
Akshay Berry 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +971 4 5172125 
From: Harun Rashid < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 5:19 PM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] >; Rawan Barghouth < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Shambhu Paswan < [ mailto:[email-masked] | [email-masked] ] >; Punya Ghimire < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3248391] - inbound call -6350283706 
Hi Team 
Kindly update the customer correct contact. Otherwise delivery pending. 
Best Regards, 
Harun 
Supervisor 
Babyshop GDMS Operation 
Jeddah-2113 
Mob-0571180621 
From: Harun Rashid 
Sent: Wednesday, October 20, 2021 11:11 AM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] >; Rawan Barghouth < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Shambhu Paswan < [ mailto:[email-masked] | [email-masked] ] >; Punya Ghimire < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3248391] - inbound call -6350283706 
Hi [ mailto:[email-masked] | 
@Centrepoint ] 
Please check the below order status order placed on 23-Sep-21 but same day customer responded wrong number but tomorrow 21 st -Oct-21we are arranging vehicle to Yanbu and reschedule the order. Kindly send back customer correct contact urgent. Once receive the contact will done the deliver. 
[ mailto:[email-masked] | @Ali Mkhaimer ] [ mailto:[email-masked] | @Rawan
 Barghouth ] [ mailto:[email-masked] | @Akshay Berry ] -Need to support. 
Best Regards, 
Harun 
Supervisor 
Babyshop GDMS Operation 
Jeddah-2113 
Mob-0571180621 
From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 20, 2021 10:43 AM 
To: Harun Rashid < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3248391] - inbound call -6350283706 
External email sender, please take precaution. 
Dear team 

Kindly provide us with the proof of delivery for the below Item as the customer confirmed not receiving the Item 
Order number: 6350283706 
Tracking number :SD002960555 
Contact number:+966555969736 
ITEM : 162995206 

BQ_BEGIN

On Wed, 20 Oct at 11:41 AM , شروق < [ mailto:[email-masked] | [email-masked] ] > wrote: 
Dear team 

Kindly provide us with the proof of delivery for the below Item as the customer confirmed not receiving the Item 
Order number: 6350283706 
Tracking number :SD002960555 
Contact number:+966555969736 
ITEM : 162995206 

3248391:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
BQ_END

3248391:1125156