Subject: Re: Refund Issue - 8222985822
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, Harish Thakor <[email-masked]>, Reddy Prasad <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 19 Oct 2021 21:57:07 -0700 (MST)

Hi Shababe, 

Can you please assist on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, October 7, 2021 12:03:20 PM 
Subject: Refund Issue - 8222985822 

Hi Mustafa, 

With reference to the order number: 8222985822 

Order placed on Dec 18, 2020 and the refund for returned items processed multiple times but rejected every time. The refund amount is KWD 99, this is a credit card refund. 

We raised the issue to tech via Jira for the rejection however, as per their response they are unable to initiate refunds for orders older than 6 months. 

Please assist to get the refund processed correctly or get it manually transferred to customer's account on the below mentioned bank details. 

Please advise us further on this. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, October 7, 2021 9:52:05 AM 
Subject: Refund manually 8222985822 

Hi Team, 

Order number: 8222985822 

NBK Express Account 2003244730 
Account Number 2003244730 
1BAN Number KW44NBOKO000000000002003244730 
Name: Komal Patel 
Current account 
Branch name: Jabriya 

Kindly refund process manually all bank details are shared above. 

Regards