Subject: RE: Return Approval 8101302607
From: Faraz Lohani <[email-masked]>
To: Mohamed Shabaz Khan <[email-masked]>, Apoorv Joshi <[email-masked]>, Tejinder Singh <[email-masked]>, Hckdelivery Dept <[email-masked]>, Vincent Hillary <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ashwin Ravichandran <[email-masked]>
Date: Tue, 19 Oct 2021 12:49:18 +0000

Hi @Tejinder Singh<mailto:[email-masked]> @Hckdelivery Dept<mailto:[email-masked]>,

Please get the pickup done for this customer as per the approval below :
RMA : 1001474913

FYI @Vincent Hillary<mailto:[email-masked]>

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Mohamed Shabaz Khan <[email-masked]>
Sent: Thursday, October 7, 2021 7:46 PM
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ashwin Ravichandran <[email-masked]>
Subject: RE: Return Approval 8101302607

Hi Apoorv,

Please proceed with the normal return/refund process.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 7, 2021 7:30 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return Approval 8101302607

Approved

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 07, 2021 7:28 PM
To: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Subject: FW: Return Approval 8101302607

Hi Ashwin,

Please approve return of the chair as the chair is tilted and has a defect in the iron wheels. As per WH team no stock for replacement.

Order Date: Sep 12, 2021
Order ID: 8101302607
Item: 159674088 -- Eternal High Back Chair

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 7, 2021 10:43 AM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Approval 8101302607

External email sender, please take precaution.
Dear Shabaz,

Problem Statement: Damaged Item.
Order Date: Sep 12, 2021
Order ID: 8101302607
Tracking ID: 17419818101302607
Item: 159674088 - - Eternal High Back Chair
Customer mobile number: 050299980

Issue Description: The customer emailed us informing us that he received a chair tilted and has a defect in the iron wheels. Customer requested for either replacement or return. As per Warehouse/Tejinder response:
"Base gets bend of the chair due to heavy weight, Which is not repairable.
Note : We don't have stock to replace the same."

Kindly advise if return collection for this item can be approved. Image of the item and Tejinder response attached for reference. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 5, 2021 8:12:21 AM
Subject: Return Approval 8101302607

Hi Team,

 Problem Statement: Damaged Item, no stock available As we informed by the concerned team.
Order Date: Sep 12, 2021
Order ID: 8101302607
Tracking ID: 17419818101302607
Item id: Eternal High Back Chair
Customer mobile number:50299980

Issue Description: The customer emailed us informing us that he received a chair tilted and has a defect in the iron wheels

Kindly check on this concern and fix the issue on priority.

Thank you for your help.

Regards,

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