Subject: Re: Bank Transfer // Refund approval // 9503572976
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Faraz Lohani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 18 Oct 2021 01:17:20 -0700 (MST)

Hi Team, 

Please assist on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]> 
Cc: "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, October 12, 2021 2:54:46 PM 
Subject: Re: Bank Transfer // Refund approval // 9503572976 

Hi Faraz, 

Please assist on the below. Same customer asked for bank transfer for 9503325062 as well. This order is COD as well. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, October 8, 2021 6:08:36 PM 
Subject: Bank Transfer // Refund approval // 9503572976 

Hi Team, 

With reference to the order number: 9503572976 

Customer returned items online under the mentioned order number and the customer was refunded to My Credits as per return policy. Customer is however, complaining that she no longer want to shop online and has been told about the return policy multiple times. We have tried to push back but customer keep on insisting that this is not acceptable and she will not accept the refund in My Credits as she don't have any plans to shop again. She is requesting for Bank Transfer. 

Please assist to approve removal of My Credits - AED 129 
Concept- Splash 

Thank you for your help! 

Bank Details: 

. Bank Name: ADCB 
. Branch: HAZZA BIN ZAYED STADIUM BRANCH 
. Account Name: Ali Yasin Ali Suboh 
. Account Number: 10410985132001 
. IBAN Number: AE210030010410985132001 
. Account Type: Current Account 

Regards, 
Ebrahim Hageb