Subject: RE: Costumer Service Complaint - Ticket ID (3215933)
From: Varun Sharma <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Thushara Indika <[email-masked]>, Leizel Sanchez <[email-masked]>, Jithin Joseph <[email-masked]>
Cc: Divyanshu Sharma <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 18 Oct 2021 07:02:59 +0000

@Thushara Indika<mailto:[email-masked]> @Jithin Joseph<mailto:[email-masked]> please have this store complain addressed urgently.

From: Akshay Berry <[email-masked]>
Sent: Sunday, October 17, 2021 9:10 AM
To: Apoorv Joshi <[email-masked]>; Varun Sharma <[email-masked]>; Thushara Indika <[email-masked]>; Leizel Sanchez <[email-masked]>
Cc: Divyanshu Sharma <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Costumer Service Complaint - Ticket ID (3215933)

Looping @Varun Sharma<mailto:[email-masked]> @Thushara Indika<mailto:[email-masked]>,

Please assist with the store complaint for Burjuman store.

Mobile: 050 9272640

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 16, 2021 8:12 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Divyanshu Sharma <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Costumer Service Complaint - Ticket ID (3215933)

External email sender, please take precaution.
Hi Jessie,

Can you please assist us on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Divyanshu Sharma" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 16, 2021 2:47:54 PM
Subject: Re: Costumer Service Complaint - Ticket ID (3215933)

Dear Faraz,

Customer's complaint is regarding a store purchase he made. Kindly assist to arrange call back for this customer on below mentioned contact number as per his request. Customer is threatening that he will be complaining to CEO. We have tried to offer him AED 20 voucher as compensation but he is not happy with that.

Kindly assist to arrange call for him and advise us on this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Divyanshu Sharma" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 16, 2021 2:35:42 PM
Subject: Costumer Service Complaint - Ticket ID (3215933)

Hi,

Costumer has complaint regarding costumer service. Please find the attached image regarding the issue.

Costumer wants to be contacted over phone. Please arrange call back on the contact number: (050 9272640)

Thanks for help!

Regards,
Divyanshu Sharma

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com