Subject: Re: Drop Payment - 7483694768
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Naseem Juma <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 15 Oct 2021 22:26:57 -0700 (MST)

Hi Jessie, 

Please advise if it's sorted so that we can close this case. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Naseem Juma" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "PRINCE MALIK" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Friday, October 8, 2021 2:19:52 PM 
Subject: RE: Drop Payment - 7483694768 

Team, 

These cases will be sorted by finance by next week. 

Please give it time and for the meantime please stop sending the follow up’s unless its with MOC or its an urgent complaint. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, October 8, 2021 10:55 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Naseem Juma <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; PRINCE MALIK <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: Drop Payment - 7483694768 

External email sender, please take precaution. 

Hi Team, 

Please assist to get an update on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 6, 2021 2:21:51 PM 
Subject: Re: Drop Payment - 7483694768 

Hi Team, 

Please check if there is any further update on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 1, 2021 10:56:00 AM 
Subject: Re: Drop Payment - 7483694768 

Hi Jessie, 

Please advise on further update on the below cases. 

Thank you for your help. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 28, 2021 3:42:16 PM 
Subject: Re: Drop Payment - 7483694768 

Hi Jessie, 

Kindly assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 26, 2021 10:42:28 AM 
Subject: RE: Drop Payment - 7483694768 

Hi [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] 

I see this in row # 10 of the ecom refund sheet. 

A gentle reminder on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 25, 2021 3:44 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; PRINCE MALIK < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7483694768 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist to get an update on this. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 21, 2021 7:13:44 PM 
Subject: RE: Drop Payment - 7483694768 

[ mailto:[email-masked] | @Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] 

Is this done? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 21, 2021 2:38 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; PRINCE MALIK < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7483694768 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 4:00:18 PM 
Subject: Re: Drop Payment - 7483694768 

Hi Team, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 3:50:09 PM 
Subject: Re: Drop Payment - 7483694768 

Hi Team, 

Please assist on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 5:09:34 PM 
Subject: Re: Drop Payment - 7483694768 

Hi Malik, 

Kindly assist to get an update on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 8, 2021 2:56:16 PM 
Subject: RE: Drop Payment - 7483694768 

Hi [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Order cancelled. There is no my credit to remove. 

Please process refund. 

Regards, 

Malik 

From: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 5, 2021 12:38 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; PRINCE MALIK < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7483694768 

Dear Customer Care team, 

Approved to Remove my credit. Please share screenshot. 

Dear Naseem, 

Please find below benefit pay details. Sales not made order was cancelled. 

Please process once receive confirmation of credit remove details. 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

116 	

8/1/2021 19:57 	

'677950 	

'BENEFIT 	

'837462 	

1 - Purchase 	

'048 	

'38.1 	

'CAPTURED 	

'00 	

'7483694768 	

'202121381465888 	

'121356458036 	

'7 	

'77.69.221.251 	

'942b2cf7-b56a-4e25-b5b4-dfa8b7335234 	

'BENEFIT 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 4, 2021 9:34 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; PRINCE MALIK < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - 7483694768 

External email sender, please take precaution. 

Hi Akshay, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "PRINCE MALIK" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 1, 2021 6:51:48 PM 
Subject: Drop Payment - 7483694768 

Hi Bhisham, 

With reference to the order number: 7483694768 

Order is on validation cancelled and customer is reporting that the amount has been deducted and not returned to their account. Please assist to check regarding this drop payment with the below details: 

Amount Deducted: BHD 38.10 

Date Of Deduction: Aug 1, 2021 

Customer's email address: [ mailto:[email-masked] | [email-masked] ] 

Authorisation code: 837462 

Payment Mode: BENEFIT 

Attaching deduction screenshot which customer has shared. Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8012ae25b0ea478b8a8408d98a289110%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637692729122205192%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qhxpS4Jcd4flO5IXCSVYXCH85ts%2FIhUQ%2BoP9ge%2Byu5A%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C8012ae25b0ea478b8a8408d98a289110%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637692729122215154%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=60k8pkYQ6sz5JLRsZjb6Ln647LIxiHSgGQl%2BORfiU10%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com