Subject: Re: Refund approval - 6344560882
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Fri, 15 Oct 2021 02:26:35 -0700 (MST)

Hi Akshay, 

Kindly assist on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Friday, October 8, 2021 2:37:43 PM 
Subject: Re: Refund approval - 6344560882 

Hi Team, 

Please assist to get a refund approval on the below. As per POD order has been delivered to wrong customer as customer has provided incorrect contact number. We have shared the POD with customer and have pushed him back multiple times but he keeps on creating multiple tickets for the same issue and insist on refund. 

Order total value is SAR 257 and the concept is Babyshop. 

Please advise on this. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, October 8, 2021 2:07:36 PM 
Subject: Refund approval 

Dear Team, 

As per customer confirmation, she confirms not receiving the below order. 

Kindly find the attached POD provided by the Zajil courier, as the customer has entered the wrong number and the order was delivered to the wrong recipient. 

Order: 6344560882 
AWB: Z4997034 
Amount SAR357 
Customer's contact number: +966553656321 

Kindly check and approve for a refund as the customer keeps contacting us 3160987 - 3155730 - 3146628 - 3135238 . 

Regards,