Subject: RE: Drop Payment // 7485866651
From: Faraz Lohani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Naseem Juma <[email-masked]>
Cc: "Bhisham Manwani (TCS)" <[email-masked]>, Akshay Berry <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, Nooruddeen Othiyil <[email-masked]>
Date: Wed, 13 Oct 2021 14:01:55 +0000

Hi @Naseem Juma<mailto:[email-masked]>,

Please update for the refund.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, October 9, 2021 1:57 PM
To: Naseem Juma <[email-masked]>
Cc: Bhisham Manwani (TCS) <[email-masked]>; Faraz Lohani <[email-masked]>; Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Nooruddeen Othiyil <[email-masked]>
Subject: Re: Drop Payment // 7485866651
Importance: High

External email sender, please take precaution.
Dear Naseem,

PFA the screenshot of on validation and assist to refund this on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 5, 2021 7:17:00 PM
Subject: RE: Drop Payment // 7485866651

Dear Bisham,

Please provide screenshot of invoice cancelation.

Thanks
Naseem Juma

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 4, 2021 2:51 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // 7485866651

Dear Naseem,

Please find below benefit pay details.

Sales not made and Order is Validation cancelled, credit balance will be 0. Please Proceed.

S.No.
Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
1444
8/9/2021 10:43
'677950
'BENEFIT
'131258
1 - Purchase
'048
'19.98
'CAPTURED
'00
'7485866651
'202122152476117
'122156700435
'7
'88.201.58.157
'5d61f049-002a-4966-8e61-05bdb3a52550
'BENEFIT

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>
________________________________
From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 3, 2021 1:34 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 7485866651

Hi @Bhisham Manwani (TCS)<mailto:[email-masked]>,

2nd reminder.

Regards,

Faraz Lohani

Escalation Desk – Web Team

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 2, 2021 2:34 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 7485866651

@Naseem Juma<mailto:[email-masked]> @Bhisham Manwani (TCS)<mailto:[email-masked]>,

Reminder for the refund.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 2, 2021 2:18 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // 7485866651

External email sender, please take precaution.

Hi Team,

Please assist on the below.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 28, 2021 2:31:30 PM
Subject: Re: Drop Payment // 7485866651

Hi Faraz,

Please advise further on this. Pending for closure since Sep 11, 2021.

Kindly assist us to close this asap.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 27, 2021 1:05:47 PM
Subject: RE: Drop Payment // 7485866651

Hi @Naseem Juma<mailto:[email-masked]> @Bhisham Manwani (TCS)<mailto:[email-masked]>,

Reminder again for the refund pending.

Regards,

Faraz Lohani

Escalation Desk – Web Team

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 26, 2021 2:37 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // 7485866651

External email sender, please take precaution.

Hi Faraz,

Please advise if there is any further update.

Thank you for your help.

Regards,

Manish

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 24, 2021 4:45:19 PM
Subject: Re: Drop Payment // 7485866651

Hi Faraz,

Please assist to get an update on the below.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 21, 2021 1:29:13 PM
Subject: RE: Drop Payment // 7485866651

Hi @Naseem Juma<mailto:[email-masked]> @Bhisham Manwani (TCS)<mailto:[email-masked]>,

Reminder for the pending refund as the customer is following up. Please update the serial number 31 on priority on the BH Tracker.

Regards,

Faraz Lohani

Escalation Desk – Web Team

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 19, 2021 11:56 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 7485866651

Hi @Naseem Juma<mailto:[email-masked]> @Bhisham Manwani (TCS)<mailto:[email-masked]>,

Reminder.

Regards,

Faraz Lohani

Escalation Desk – Web Team

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 18, 2021 3:39 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // 7485866651

@Naseem Juma<mailto:[email-masked]> @Bhisham Manwani (TCS)<mailto:[email-masked]>,

Assist with the refund for an on validation order.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 18, 2021 3:28 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Drop Payment // 7485866651

External email sender, please take precaution.

Hi Team,

Kindly assist with the refund for On Validation Order as per below.

Thank you for your help!

Regards,

Apoorv.

________________________________

From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 September, 2021 17:36:29
Subject: Drop Payment // 7485866651

Hi Team,

Order ID: 7485866651

Auth ID: 131258

Transaction number:112411

Data: Aug 9, 2021

Email ID: [email-masked]<mailto:[email-masked]>

Amount: BHD19.98

​Card Number: BH40BIBB00200003970403

Issue: the customer placed unsuccessful order and the amount (BHD19.98) has been deducted from his account, kindly check and do the needful.

Regards,

Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C43569064f63d47d7842608d98b0b3259%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637693702493357228%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MO5kTW%2BlU2psGdRlDG47obs54Q1HQLuRYqSo9FoK9O0%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C43569064f63d47d7842608d98b0b3259%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637693702493357228%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MO5kTW%2BlU2psGdRlDG47obs54Q1HQLuRYqSo9FoK9O0%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com