Subject: Re: Drop payment issue - [email-masked]
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 13 Oct 2021 06:43:20 -0700 (MST)

Dear Athar, 

Kindly try checking with the card number: 5210 6903 6816 1447 

Customer has mentioned their bank has mentioned there is no auth code. 

Regards, 
APoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, October 10, 2021 4:29:41 AM 
Subject: RE: Drop payment issue - [email-masked] 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] Please provide the order id or provide the AUTH code which will be of six digits. We are unable to track the payment details with the below given details. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, October 9, 2021 6:54 PM 
To: Mohammed Athar (TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Drop payment issue - [email-masked] 

External email sender, please take precaution. 

Hi Athar, 

Kindly assist with the dropped payment. The customer has shared the following details with us: 

Date of deduction: Sep 27, 2021 

Card Number: 5210 6903 6816 1447 

Transaction ID: 126803416622 & 126803416600 

Amount deducted: PHP 3,751.63 & PHP 3,751.63 

Customer Email ID: [ mailto:[email-masked] | [email-masked] ] 

Thank you for your help! 

Regards, 

Apoorv. 

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