Subject: RE: Refund Assistance(COD Online Payment) - 8288966088
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 13 Oct 2021 10:35:21 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Please find the attached trail mail

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, October 13, 2021 2:33 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund Assistance(COD Online Payment) - 8288966088

External email sender, please take precaution.
Hi Shababe,

Any update on this. Kindly advise.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 21, 2021 11:05:44 AM
Subject: RE: Refund Assistance(COD Online Payment) - 8288966088

Hi @Apoorv Joshi<mailto:[email-masked]>

Same trail mail is going on this concern, we are waiting for finance response, will get back to you.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 6:47 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Refund Assistance(COD Online Payment) - 8288966088

External email sender, please take precaution.
Hi team,

With reference to the order number: 8288966088

Order is NDR however, customer is reporting that the payment was already done online with Postaplus.

Please find attached the payment proof which customer has shared as well as Posta plus response for the same.

Please assist to refund the customer. Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#3066005] - Refund inquiries
From: Umesh Soni <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Centrepoint <[email-masked]>, KWI Customer Support <[email-masked]>, Akshay Berry <[email-masked]>, Farah Humaidan <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Wed, 13 Oct 2021 06:29:03 +0000

Approved

From: Mustafa Chakki <[email-masked]>
Sent: Wednesday, October 13, 2021 9:24 AM
To: Umesh Soni <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Centrepoint <[email-masked]>; KWI Customer Support <[email-masked]>; Akshay Berry <[email-masked]>; Farah Humaidan <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: RE: [#3066005] - Refund inquiries

Dear Umesh,

Kindly, approve the cash refund for the amount 13.480.

Regards,

MUSTAFA CHAKKI

Assistant – F & A

Mustafa.chakki@landmarkgroup,com<mailto:Mustafa.chakki@landmarkgroup,com>

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 7:58 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3066005] - Refund inquiries

Dear Umesh

Please inform Mustafa to transfer the amount to customer account

This was COD order postaplus collected amount without delivering

But through link amount was collected and deposited to our account

Regards

Reddy Prasad

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 12, 2021 2:47 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3066005] - Refund inquiries

Hi @Reddy Prasad<mailto:[email-masked]>,

Assist to get the approval as Harish’s email is no longer valid.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Akshay Berry
Sent: Tuesday, October 5, 2021 9:39 AM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3066005] - Refund inquiries

Hi @Harish Thakor<mailto:[email-masked]>,

Please approve.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Akshay Berry
Sent: Saturday, October 2, 2021 12:29 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3066005] - Refund inquiries

Hi @Harish Thakor<mailto:[email-masked]>,

Reminder for the approval.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 27, 2021 4:15 PM
To: Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3066005] - Refund inquiries

Dear  Harish,

Kindly, approve cash refund for the below mentioned

Order ID: ​8288966088

Refund amount: KWD 13.48

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 5:39 PM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3066005] - Refund inquiries

Hi @Mustafa Chakki<mailto:[email-masked]>,

Please check and confirm if the amount is transferred from Postaplus.

Order ID: ​8288966088

Refund amount: KWD 13.48

Also, advise if the refund will be done through bank transfer or we shall advise customer to collect cash from store.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 19, 2021 2:51 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3066005] - Refund inquiries

External email sender, please take precaution.

Dears,

Already replied to you

Please find attached

Farah Humaidan

Senior Customer Support

Tel.   +965 1881881 – 3132

From: Centrepoint [mailto:[email-masked]]
Sent: Friday, September 17, 2021 11:43 AM
To: KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#3066005] - Refund inquiries

Hi Team,

Any update below this case.

Thanks

3066005:1125156