Subject: Re: Return approval 8285761127
From: Apoorv Joshi <[email-masked]>
To: Mohamed Shabaz Khan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 13 Oct 2021 02:23:55 -0700 (MST)

Dear Shabaz, 

Problem Statement: WWD Wrong Color 

Order Date : Aug 8, 2021 
Order ID: 8285761127 
Tracking ID: N/A 
Item ID: 162661203 

Assistance Required: Wrong color received 
Issue Description: Customer emailed us informing that she received the item on Aug 18, 2021 but the item which they recieved is wrong color, customer also provided us the picture of the wrong color item. She order Pink but received green one. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. Image attached and child ticket also raised to warehouse 2 months ago under child ticket - 2997975 but no update from them. 

Please assist to arrange replacement or return here with customer and also please get the customer contacted to do the needful. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, October 13, 2021 7:39:12 AM 
Subject: Re: Return approval 8285761127 

Hi Apoorv , 

There are two child ticket 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mohammad Musaed" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, October 12, 2021 8:08:30 PM 
Subject: Re: Return approval 8285761127 

escalate it via child ticket to hc kw escalation group directly along with images. 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, October 12, 2021 9:46:06 AM 
Subject: Return approval 8285761127 

Hi Team, 

Problem Statement: WWD Wrong Color(Return approval ) 

Order Date : Aug 8, 2021 
Order ID: 8285761127 
Tracking ID: N/A 
Item ID: 162661203 
Amount : KWD33.73 
Assistance Required: The wrong color received 
Issue Description: The customer emailed us informing us that she received the item on Aug 18, 2021, but the item which they received is the wrong color, the customer also provided us a picture of the wrong color item. She order Pink but received a green one. 
Now the customer is asking for a return and refund/ exchange of the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not. 

Regards,