Subject: Re: Return Approval 8101302607
From: Apoorv Joshi <[email-masked]>
To: Mohamed Shabaz Khan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 6 Oct 2021 23:43:13 -0700 (MST)

Dear Shabaz, 
Problem Statement: Damaged Item. 
Order Date: Sep 12, 2021 
Order ID: 8101302607 
Tracking ID: 17419818101302607 
Item: 159674088 - - Eternal High Back Chair 
Customer mobile number: 050299980 

Issue Description: The customer emailed us informing us that he received a chair tilted and has a defect in the iron wheels. Customer requested for either replacement or return. As per Warehouse/Tejinder response: 

"Base gets bend of the chair due to heavy weight, Which is not repairable. 
Note : We don't have stock to replace the same." 

Kindly advise if return collection for this item can be approved. Image of the item and Tejinder response attached for reference. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, October 5, 2021 8:12:21 AM 
Subject: Return Approval 8101302607 

Hi Team, 
Problem Statement: Damaged Item, no stock available As we informed by the concerned team. 
Order Date: Sep 12, 2021 
Order ID: 8101302607 
Tracking ID: 17419818101302607 
Item id: Eternal High Back Chair 
Customer mobile number:50299980 

Issue Description: The customer emailed us informing us that he received a chair tilted and has a defect in the iron wheels 

Kindly check on this concern and fix the issue on priority. 

Thank you for your help. 

Regards,