Subject: Re: Refund to be processed to the original mode of payment - 1590362342
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 4 Oct 2021 05:13:59 -0700 (MST)

Hi Team, 

Can you please check the below issue and assist. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, October 1, 2021 6:16:24 PM 
Subject: Refund to be processed to the original mode of payment - 1590362342 

Hi Team, 
With regards to the order ID 1590362342, the customer is complaining that he has paid thru OMANNET but the refund was processed as RV. 

We have raised REL-146636 to change the mode of refund, but they are telling us that since this is RTS, they will nor be able to assist with this. 

We have raised child ticket 3157590 to DXBteam and they are asking us to contact the Oman Finance team 

Kindly assist. 

Regards, 
Nikhil.