Subject: Re: Damaged item 9690410099
From: Mohammad Musaed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 3 Oct 2021 20:26:06 -0700 (MST)

Any update 

From: "Mohammad Musaed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, October 1, 2021 4:41:04 PM 
Subject: Damaged item 9690410099 

​Hi Team, 

Order id: 9690410099 
162549750 - - LYC SAC Solid Backpack with Pencil Case - 18 inches 
Price: 149 aed 

The customer has used this item for one month and he complained about the bad quality after using it, it got ruined. 
We try to satisfy him by voucher with voucher 20aed and he refused, so kindly provide us approval for a return or refund of the item. 

Regards,