Subject: Re: My Credits Removal/Bank Transfer Approval Request - 9503325062
From: Apoorv Joshi <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Loujain <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 2 Oct 2021 01:00:40 -0700 (MST)

Hi Faraz, 

Kindly advise if any update on this. The order was COD. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Faraz Lohani" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Loujain" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, September 30, 2021 6:09:24 PM 
Subject: RE: My Credits Removal/Bank Transfer Approval Request - 9503325062 

[ mailto:[email-masked] | @Faraz Lohani ] 

Please review and try to get it approved. 

[ mailto:[email-masked] | @Apoorv Joshi ] 

As we know this is against SOP and we cannot guarantee approvals for such requests. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, September 30, 2021 4:37 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Loujain <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: My Credits Removal/Bank Transfer Approval Request - 9503325062 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9503325062 

Customer returned items online under the mentioned order number and the customer was refunded to My Credits as per return policy. Customer is however, complaining that she no longer want to shop online and has been told about the return policy multiple times. We have tried to push back but customer keep on insisting that this is not acceptable and she will not accept the refund in My Credits as she don't have any plans to shop again. She is requesting for Bank Transfer. 

Please assist to approve removal of My Credits - AED 248 

Concept- Splash 

Thank you for your help! 

Regards, 

Apoorv 
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