Subject: My Credits Removal/Bank Transfer Approval Request - 9503325062
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Loujain <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 30 Sep 2021 05:37:24 -0700 (MST)

Hi Team, 

With reference to the order number: 9503325062 

Customer returned items online under the mentioned order number and the customer was refunded to My Credits as per return policy. Customer is however, complaining that she no longer want to shop online and has been told about the return policy multiple times. We have tried to push back but customer keep on insisting that this is not acceptable and she will not accept the refund in My Credits as she don't have any plans to shop again. She is requesting for Bank Transfer. 

Please assist to approve removal of My Credits - AED 248 
Concept- Splash 

Thank you for your help! 

Regards, 
Apoorv