Subject: Freshdesk Issue - SM
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 29 Sep 2021 00:19:32 -0700 (MST)

Hi Mahmoud, 

We are getting the attached error in Freshdesk since morning today and the agents are unable to respond to SM cases. Kindly assist to get it looked into. 

Thank you for your help! 

Regards, 
Apoorv