Subject: Re: Damaged Item/WWD - 8284485238
From: Apoorv Joshi <[email-masked]>
To: Mohamed Shabaz Khan <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, MBS <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mazen Mohammed <[email-masked]>, tejinder singh <[email-masked]>, Reddy Prasad <[email-masked]>, murugapandian mani <[email-masked]>
Date: Tue, 21 Sep 2021 03:15:40 -0700 (MST)

Hi Shabaz, 

We have already emailed the customer and have advised her again for the same regarding inspection. 

We will update you as soon as the customer get back to us. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohamed Shabaz Khan" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "MBS" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Mazen Mohammed" <[email-masked]>, "tejinder singh" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "murugapandian mani" <[email-masked]> 
Sent: Tuesday, September 21, 2021 2:49:44 PM 
Subject: RE: Damaged Item/WWD - 8284485238 

Hi Apoorv, 

Can we pls call the customer and convince her for an inspection citing Homecentre policy? 

Thanks and Regards, 

Mohamed Shabaz Khan 

Ext. No: 5344 

From: Tejinder Singh <[email-masked]> 
Sent: Tuesday, September 21, 2021 9:29 AM 
To: Mohamed Shabaz Khan <[email-masked]>; Reddy Prasad <[email-masked]>; Murugapandian Mani <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; MBS <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mazen Mohammed <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Damaged Item/WWD - 8284485238 

Dear [ mailto:[email-masked] | 
@Mohamed Shabaz Khan ] 

We already update twice for the same concern. 

Attached mail for your reference: 

Regards, 

Tejinder Singh. 

From: Mohamed Shabaz Khan 
Sent: Sunday, September 19, 2021 9:01 AM 
To: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MBS < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mazen Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Damaged Item/WWD - 8284485238 

Hi Tejinder/ Mani/ Reddy, 

Please check and update. 

Thanks and Regards, 

Mohamed Shabaz Khan 

Ext. No: 5344 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 9:46 AM 
To: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; MBS < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Mazen Mohammed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Damaged Item/WWD - 8284485238 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: WWD DAMAGED ITEMs 

Order Date : Aug 4, 2021 

Order ID: 8284485238 

Tracking ID: 17131818284485238 

Item ID: 161948783 , 162750621 

Assistance Required: Damaged assembled Items 

Issue Description: Customer emailed us 3 weeks ago informing that he received the item on 8/11/21 but the items which they assembled is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for fixing or exchange the items. So we request you to check this concern and let us know if we can offer fixing or exchange to customer or not. 

The same has been escalated multiple times but we are not getting an update on this, please arrange a technician visit to check the item with customer on priority. Also, please advise if the item can be replaced/returned or fixed. 

Regards, 

Apoorv 
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