Subject: Re: Debited twice // 6351509456
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>, malik ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Sep 2021 00:42:29 -0700 (MST)

Hi Athar/Malik, 

We have shared the same with the customer and have closed this case. 

Thank you for assisting to close this. 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, September 21, 2021 1:08:36 PM 
Subject: RE: Debited twice // 6351509456 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] Refund done. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Malik Ismail <[email-masked]> 
Sent: Tuesday, September 21, 2021 9:42 AM 
To: Manish Kumar <[email-masked]>; Mohammed Athar (TCS) <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MOHAMMED MURSHED <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Debited twice // 6351509456 

Hi Athar, 

Please process refund through Payfort. MOC case. 

6351509377 

Authorization Code 001139 

Card Number 428331******6229 

Date 16-09-2021 

Amount SAR 214.62 

Regards, 

Malik 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 21, 2021 9:39 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Debited twice // 6351509456 

External email sender, please take precaution. 

Hi Team, 

Kindly assist on the below. 

Regards, 

Mansih 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 3:01:28 PM 
Subject: Debited twice // 6351509456 

Hi team 

Order ID : 6351509456 

Customer ID : [ mailto:[email-masked] | [email-masked] ] 

authorization Codes : 159325 & 682424 

Transaction IDs: A89650729 & A89654408 

Card number : 4283310113666229 

Amount: SAR214.62 

Date: Sep 16, 2021 

The customer reported that he has been debited twice while placing the order 6351509456 according to the bank statement he provided and the authorization codes for both operations. 

Please check and do the needful. 

Regards, 

Ebrahim Hageb 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com