Subject: Refund Assistance(COD Online Payment) - 8288966088
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 20 Sep 2021 07:46:38 -0700 (MST)

Hi team, 

With reference to the order number: 8288966088 

Order is NDR however, customer is reporting that the payment was already done online with Postaplus. 

Please find attached the payment proof which customer has shared as well as Posta plus response for the same. 

Please assist to refund the customer. Thank you for your help! 

Regards, 
Apoorv 

Subject: RE: [#3066005] - Refund inquiries
From: Farah Humaidan <[email-masked]>
To: Centrepoint <[email-masked]>, KWI Customer Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Wed, 15 Sep 2021 15:15:36 +0000

Dears,

Please check from your side as COD amount is on system data entered by LM team

Farah Humaidan

Senior Customer Support

Tel.   +965 1881881 – 3132

From: Centrepoint [mailto:[email-masked]]
Sent: Wednesday, September 15, 2021 5:25 PM
To: KWI Customer Support <[email-masked]>; Farah Humaidan <[email-masked]>
Cc: [email-masked]
Subject: Fwd: [#3066005] - Refund inquiries

Hi Team,

Problem Statement: ​Check of paid
Order Date :​Aug 20, 2021
Order ID: ​8288966088
Tracking ID: 100077634970

​

​

​Issue Description: Customer complaint that he paid online and the order was not DELIVERED kindly check the payment that is attached .

3066005:1125156