Subject: Re: Drop Payment // 6347716191
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Ebrahim <[email-masked]>
Date: Mon, 20 Sep 2021 03:09:23 -0700 (MST)

Hi Malik, 

Needful has been done, we are awaiting for the customer to share the details. Will update you on the same as soon as customer shares them with us. 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Ebrahim" <[email-masked]> 
Sent: Monday, September 20, 2021 3:01:54 PM 
Subject: RE: Drop Payment // 6347716191 

Hi Apoorv , 

Please do the needful. 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Monday, September 20, 2021 11:00 AM 
To: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; [email-masked] 
Subject: RE: Drop Payment // 6347716191 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] Cant process refund through PayFort as the payment status is dropped. 

Kindly get the customer bank details & update in tracker. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 2:54 PM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: Drop Payment // 6347716191 

Hi Athar, 

Confirmed. 

Regards, 

Malik 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 3:51 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: Drop Payment // 6347716191 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

504000010006080000000 	

MADA 	

9/5/2021 	

22:13:27 	

99.95 	

0 	

0 	

97.3 	

2.65 	

2.3 	

0.35 	

9/6/2021 	

Purchase 	

524514******5361 	

3890 	

124819161396 	

19401952/2021-09-06 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Mohammed Athar (TCS) 
Sent: Sunday, September 19, 2021 2:50 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: Drop Payment // 6347716191 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] We have received the payment from the customer please refer to the below screenshot FYI. 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] Please confirm to process refund through PayFort. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 18, 2021 2:08 PM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Fwd: Drop Payment // 6347716191 

External email sender, please take precaution. 

Hi Athar, 

Kindly assist with the refund for the below On Validation order. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 18 September, 2021 16:14:35 
Subject: Drop Payment // 6347716191 

Hi Team, 

Order ID: 6347716191 

Card Number: 5245141016005361 

Code : 0377 

Transaction date: Sep 5, 2021 

Transaction amount: SAR99.95 

Email: [ mailto:[email-masked] | [email-masked] ] 

Issue distribution: the order on ON_VALIDATION_CANCELLED as per customer the amount deducted from his account and he provide us by his bank which confirms the same. 

Kindly check and do the needful 

Regards, 

Ebrahim Hageb 

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