Subject: Damaged Item/WWD - 8284485238
From: Apoorv Joshi <[email-masked]>
To: Mohamed Shabaz Khan <[email-masked]>
Cc: tejinder singh <[email-masked]>, escalations dxbteam <[email-masked]>, MBS <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mazen Mohammed <[email-masked]>
Date: Sat, 18 Sep 2021 22:45:52 -0700 (MST)

Hi Team, 

Problem Statement: WWD DAMAGED ITEMs 

Order Date : Aug 4, 2021 
Order ID: 8284485238 
Tracking ID: 17131818284485238 
Item ID: 161948783 , 162750621 

Assistance Required: Damaged assembled Items 

Issue Description: Customer emailed us 3 weeks ago informing that he received the item on 8/11/21 but the items which they assembled is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for fixing or exchange the items. So we request you to check this concern and let us know if we can offer fixing or exchange to customer or not. 

The same has been escalated multiple times but we are not getting an update on this, please arrange a technician visit to check the item with customer on priority. Also, please advise if the item can be replaced/returned or fixed. 

Regards, 
Apoorv