Subject: Re: [#3012860] - Complaint number - 3012373 - Safety hazard in Fitting room
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, youraj kinhikar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 18 Sep 2021 02:03:40 -0700 (MST)

Hi Shababe, 

Thank you for sharing this feedback. 

We apologize for this happening, the agent should have escalated this to the concerned store team when customer came back the first time. This should not be happening, we have given this agent a formal warning and if he repeats the same mistake the management will be taking strict action against the same. We will ensure that the agents are escalating such complaints when we receive them the first time instead of advising them to registering the complaint with the store instead. 

Once again apologies for this happening. 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]>, "youraj kinhikar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, September 18, 2021 1:24:51 PM 
Subject: RE: [#3012860] - Complaint number - 3012373 - Safety hazard in Fitting room 

Looping in [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] Please have a look into this, why this ticket not escalated within SLA to concern team? 

Thanks, 

Shababe Quamar 

From: Reddy Prasad <[email-masked]> 
Sent: Thursday, September 16, 2021 7:47 PM 
To: Youraj Kinhikar <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Subject: RE: [#3012860] - Complaint number - 3012373 - Safety hazard in Fitting room 

Dear Shababe 

What is the update on trailing email 

From: Youraj Kinhikar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 12, 2021 3:09 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#3012860] - Complaint number - 3012373 - Safety hazard in Fitting room 

Dear Shababe, 

FYI 

Reddy will speak with you in detail. 

Regards 

Youraj 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 09 September 2021 14:58 
To: Youraj Kinhikar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3012860] - Complaint number - 3012373 - Safety hazard in Fitting room 

External email sender, please take precaution. 

Hi Team, 

With regards to the ticket id above, the customer is complaining that there was a nail in the dressing room and it injured the customer. The customer is asking for the reimbursement of the medical expenses for the same. The staff there helped to put tinture and bandaid, but the customer is asking for the compensation. 

Date of visit: Aug 19 

Store: Centrepoint AlRai 

Customer Name: Anees 

Mobile No: 97020865 

Please find attached image as shared by the customer and kindly assist in looping in the concerned to resolve the issue. The customer is also looking for an apology call from our end. 

Regards, 

Nikhil. 

3012860:1125156 
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