Subject: RE: Refund to Benefit - 7475319758
From: Merchant Back Offices <[email-masked]>
To: Naseem Juma <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Jessie Caparas" <[email-masked]>, Apoorv Joshi <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Mohammed Mutaleb <[email-masked]>
Date: Wed, 15 Sep 2021 10:57:11 +0000

Good day,

Action will be taken

Kindly note the refund for credit cards will take 5 working days as for debit card it will take 10 working days

 Redha Nowrooz

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Naseem Juma [mailto:[email-masked]]
Sent: Wednesday, September 15, 2021 12:53 PM
To: Merchant Back Offices; Payment Gateway Team
Cc: Escalations Dxbteam; Jessie Caparas; Apoorv Joshi; Bhisham Manwani (TCS); Nooruddeen Othiyil; Mohammed Mutaleb
Subject: RE: Refund to Benefit - 7475319758

Dear Team,

Please process benefit refund of BD 19.8 for below order:

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

438

7/2/2021 17:19

'677950

'BENEFIT

'396724

1 - Purchase

'048

'19.8

'CAPTURED

'00

'7475319758

'202118317799299

'118355475008

'7

'37.131.60.124

'585ae64c-0b8e-4a42-a747-434c7c414563

'BENEFIT

Thanks
Naseem Juma

From: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 12:43 PM
To: Naseem Juma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund to Benefit - 7475319758

Pls go ahead..

From: Naseem Juma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 10:40 AM
To: Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund to Benefit - 7475319758

Dear Noor,

Please approve benefit refund of below order:

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

438

7/2/2021 17:19

'677950

'BENEFIT

'396724

1 - Purchase

'048

'19.8

'CAPTURED

'00

'7475319758

'202118317799299

'118355475008

'7

'37.131.60.124

'585ae64c-0b8e-4a42-a747-434c7c414563

'BENEFIT

Thanks & Regards
Naseem Juma

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 8:04 PM
To: Naseem Juma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund to Benefit - 7475319758

Dear Naseem,

Please find below details. Amount BHD 19.80
Apologize.

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

438

7/2/2021 17:19

'677950

'BENEFIT

'396724

1 - Purchase

'048

'19.8

'CAPTURED

'00

'7475319758

'202118317799299

'118355475008

'7

'37.131.60.124

'585ae64c-0b8e-4a42-a747-434c7c414563

'BENEFIT

Dear Customer Care Team,

Kindly share Credit Removal screenshot.

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

________________________________
From: Naseem Juma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 3:11 PM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund to Benefit - 7475319758

Dear Bisham

Please provide benefit payment details and share screenshot of my credit removal as well.

Thanks

Naseem Juma

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 13, 2021 9:23 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>
Cc: Megh singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; HAMZA <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund to Benefit - 7475319758

@Naseem Juma<mailto:[email-masked]>

Can you please help us on the below?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 12, 2021 2:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Megh singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; HAMZA <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund to Benefit - 7475319758

External email sender, please take precaution.

Hi Team,

Please assist to get the below refund done to Benefit.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Megh singh" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "HAMZA" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 10, 2021 9:19:58 PM
Subject: Refund to Benefit - 7475319758

Hi Megh,

Hope you are doing well!

With regards to the order id 7475319758, the refund was processed to My Credits while the customer has used Benefit to place the order. We have pushed the customer, but the customer was persistent that he wants the refund in Benefit.

We have got the My Credits of BHD 19.80 removed under REL-145060. Kindly process the refund to Benefit.

Thank you for your help!.

Regards,

Apoorv.

________________________________

From: "Lakshmi (Jira)" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 6 August, 2021 08:44:20
Subject: [JIRA] (REL-145060) Change refund mode

Lakshmi made 2 updates. REL-System Reliability Engineering - Landmark/REL-145060 Change refund mode 

Lakshmi made 2 updates.

REL-System Reliability Engineering - Landmark<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL%3FatlOrigin%3DeyJpIjoiMmQ0OGI3ODA3ZmNmNGNmNzgyMjJkNDY4ZTJkMmE4NjAiLCJwIjoiaiJ9&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C12e9bfa8180a4fc3a8cc08d9782d28fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672957615531413%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YsjBz20S1lR70boQKywAmTjjmgvUSlUeh6%2FpLVp1nG8%3D&reserved=0>

  /

REL-145060<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-145060%3FatlOrigin%3DeyJpIjoiMmQ0OGI3ODA3ZmNmNGNmNzgyMjJkNDY4ZTJkMmE4NjAiLCJwIjoiaiJ9&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C12e9bfa8180a4fc3a8cc08d9782d28fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672957615541369%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=b4N6xU22JTTxrxp436KxAsuNWKwRj3HjK2Le%2BIznR8Q%3D&reserved=0>

Change refund mode <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-145060%3FatlOrigin%3DeyJpIjoiMmQ0OGI3ODA3ZmNmNGNmNzgyMjJkNDY4ZTJkMmE4NjAiLCJwIjoiaiJ9&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C12e9bfa8180a4fc3a8cc08d9782d28fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672957615546351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KD6ioYaML1mwovz1zuSoWbDeVnBKo15qITYQD%2BJqhLM%3D&reserved=0>

[https://secure.gravatar.com/avatar/c6c5c0f0eedda13dd1b637c95d642bf2?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FL-0.png]

Lakshmi 7:11 AM GST

Resolution:

Done

Status:

To Be Assigned [?] Completed

View issue<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-145060%3FatlOrigin%3DeyJpIjoiMmQ0OGI3ODA3ZmNmNGNmNzgyMjJkNDY4ZTJkMmE4NjAiLCJwIjoiaiJ9&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C12e9bfa8180a4fc3a8cc08d9782d28fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672957615551324%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EYszncGNfptuU8aqRFU6Ni2oaPNGhKGufHXXUKrbAm8%3D&reserved=0>

Get Jira notifications on your phone! Download the Jira Cloud app for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.atlassian.android.jira.core%26referrer%3Dutm_source%253DNotificationLink%2526utm_medium%253DEmail&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C12e9bfa8180a4fc3a8cc08d9782d28fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672957615561285%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wbzlpWKjkMiJKoZyxFd3HGcV5Ml8k7PdQFAvM%2Fc4wOU%3D&reserved=0> or iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fitunes.apple.com%2Fapp%2Fapple-store%2Fid1006972087%3Fpt%3D696495%26ct%3DEmailNotificationLink%26mt%3D8&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C12e9bfa8180a4fc3a8cc08d9782d28fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672957615566260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wcLRgOcoAU5C4iiNt6rwVNex%2BWrSsBsHeBBdXY0wU5Q%3D&reserved=0>.

Manage notifications<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fsecure%2FViewPersonalSettings.jspa%23emailpreferences&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C12e9bfa8180a4fc3a8cc08d9782d28fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672957615571239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uFOkJp4e%2Fc4SXwFoUEaKwIRVY0lIlHrj2%2B0SS6xK618%3D&reserved=0>  •  Give feedback<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsurveys.atlassian.com%2Fjfe%2Fform%2FSV_9X3zi1X4q1gKsqF&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C12e9bfa8180a4fc3a8cc08d9782d28fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672957615581196%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RK7f%2BdhzV4yfzAF2MIrm5iehJFXCZJB5Tq5q1V9IlVA%3D&reserved=0>  •  Privacy policy<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.atlassian.com%2Flegal%2Fprivacy-policy&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C12e9bfa8180a4fc3a8cc08d9782d28fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672957615586177%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HZyLXDcIMlWF97NewEjIAo0J0lID5%2BV7d8HSRCQHUu0%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>