Subject: Incorrect tagging (product inquiry)
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 14 Sep 2021 07:57:05 +0000

Hi Team,

While doing some random audits we had observed, agents are doing wrong tagging in most of the queries under product inquiry tag, especially in social media cases.

This shows a sudden increase in the contribution percentage and impacting overall data reporting.

Below are sample ticket ids, though there are many. Can you quickly check it and share the plan of action to avoid these errors in future.

2926973
2927482
2928265
2929442
2931665
2938969

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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