Subject: RE: Refund not processed - 8216726004
From: Mustafa Chakki <[email-masked]>
To: Reddy Prasad <[email-masked]>, CP Salmiya <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Harish Thakor <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 9 Sep 2021 06:56:25 +0000

Dear Sir,

The approved cash refund is lying with me, please confirm whether the store has paid from their side or not.

Regards,

MUSTAFA CHAKKI
Assistant – F & A
Mustafa.chakki@landmarkgroup,com

From: Reddy Prasad <[email-masked]>
Sent: Friday, September 3, 2021 11:23 AM
To: Mustafa Chakki <[email-masked]>; CP Salmiya <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Harish Thakor <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; PRINCE MALIK <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund not processed - 8216726004

Dear Mustafa

Can you share proof of refund.

Akshay : can you check if refund was received by customer.

Regards

Reddy Prasad

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 2, 2021 11:20 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 4:52 PM
To: CP Salmiya <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Jonathan / Mehtab

Please call customer and issue refund from store and collect the reimbursement from HO petty cash

Customer can be reached on +965-99022003

Mustafa : Please adjust the amount accordingly.

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 12:20 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Dear Reddy,

Customer did not receive the refund. She has confirmed she can collect cash from store located at the following address: Salmeiya , Salem Al-Mubarak street

Customer can be reached on +965-99022003. Kindly update us as well once the cash is available for the customer to be collected at the store.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 26, 2021 4:07:45 PM
Subject: RE: Refund not processed - 8216726004

Dear Mustafa

What is the update on the refund

Refund approval was given by Harish on 10th August

Apoorv joshi : If refund is not done by 6 pm today inform customer to collect from nearest store.

Please let us know which store customer will be going to keep store informed.

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 26, 2021 11:46 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Akshay,

Please advise if any update.

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 21, 2021 10:56:46 AM
Subject: RE: Refund not processed - 8216726004

Hi @Harish Thakor<mailto:[email-masked]> @Mustafa Chakki<mailto:[email-masked]>,

Assist to close this case.

@Reddy Prasad<mailto:[email-masked]> Fyi.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 20, 2021 12:48 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Akshay,

Kindly assist in closing this case. The refund is pending since Dec 2020.

Regards,
Apoorv.
________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 August, 2021 15:39:35
Subject: RE: Refund not processed - 8216726004

@Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>,

Need an urgent update here.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 1:30 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Akshay,

Kindly assist to get an update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 16, 2021 4:17:41 PM
Subject: Re: Refund not processed - 8216726004

Hi Mustafa,

Kindly advise on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 10, 2021 6:43:21 PM
Subject: RE: Refund not processed - 8216726004

Dear Team,

Cash refund approval has been taken from Harish.
And will be sent to the bank by tomorrow once the petty cash is open.

Regards,

MUSTAFA CHAKKI
Assistant – F & A
Mustafa.chakki@landmarkgroup,com<mailto:Mustafa.chakki@landmarkgroup,com>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 10, 2021 3:17 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Mustafa,

Kindly update on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 9, 2021 11:46:16 AM
Subject: RE: Refund not processed - 8216726004

@Mustafa Chakki<mailto:[email-masked]>

As per your notes it shows:

Cash refund approval has been sent to the bank.

Does this mean it’s still for approval or its already refunded?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 21, 2021 1:19 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Shababe,

Needful done as mentioned below since June 22, 2021 for bank transfer but no action done on the following hybris ticket: 04121014

Kindly check and assist to get the bank transfer done.

Regards,
Apoorv

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 9:06:55 PM
Subject: RE: Refund not processed - 8216726004

Hi @Apoorv Joshi<mailto:[email-masked]>

Customer’s credit card has been expired and as mentioned in JIRA, “Please check with finance team and ask them to initiate refund” mean, get customer bank details and process the manual refund.

  *   After received the customer’s bank details, same raise in JIRA to update the CX bank detail.
  *   After bank details update, create a ticket in Hybris to process refund.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 12:09 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nuno Lopes <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Team,

The refund for the order has been declined and the Jira team is asking under REL-143165 to contact the Finance Team to get it processed, as the refund is for an old order.

Kindly look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Vincent Hillary" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nuno Lopes" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 29, 2021 11:31:14 AM
Subject: RE: Refund not processed - 8216726004

Hi Team,

RDO created & closed for the same.

Hi @Vincent Hillary<mailto:[email-masked]>

Kindly receive the stock manually with RDO #1665422 & RMA #1000290802
Please update here once received.

Regards,
Tejinder Singh.

From: Mohammad Shababe Quamar
Sent: Thursday, May 27, 2021 5:22 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nuno Lopes <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Looping in @Tejinder Singh<mailto:[email-masked]>

Please process the below mention RMA.

RMA # 1000290802

Thanks,
Shababe Quamar

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 5:57 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nuno Lopes <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Shababe

Please initiate immediate refund to customer and courtesy call to apposite for the delay.

Regards

Reddy Prasad

From: Nuno Lopes <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 4:30 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

HI Reddy

As we are not able to trace the entire route of these items in a timely manner, we will have to give reason to the Customer and not drag this situation any longer.
I believe that 5 months is even shameful after this pending situation

Completely approved by my side, to give refund

Regards

Nuno

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: 27 May 2021 16:21
To: Nuno Lopes <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Nuno,

As discussed, customer has placed order for 3 items and returned two items

As confirmed by customer two items were picked, but in system still the items returns were not processed, since it was from Nov’20 and RMA created in Dec 20

Items were not able to be traced, while ware house team is checking physical stocks we need to close the issue

Returns Value KD 76.000

Please approve to refund as goodwill

Regards

Reddy Prasad

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 26, 2021 9:02 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Hi Jessie,

As discussed with @Reddy Prasad<mailto:[email-masked]> return will be processed on Wednesday.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 3:22 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004
Importance: High

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>

Order date is November 2020 but the return request date is December 5, 2020.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 2:44 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Hi Jessie,

As per my system shipping date is showing as 1st Dec’20 but in the trail mail, Nikhil mentioned that customer made returns in Nov’20.

Shipped Date
HYB - ORDER NBR
Item Code
Item Description
1-Dec-20
8216726004
161920177
Neptune Chest of 5 drawers - Belgian Walnut
1-Dec-20
8216726004
162660620
Sanders 1+4 Dining Set - Walnut and Green
1-Dec-20
8216726004
162661320
Marsten Ladder Bookcase - White

Can you please check and confirm?

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 2:26 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004
Importance: High

Hi All,

A gentle reminder on this case please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 17, 2021 8:32 PM
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Hi @Reddy Prasad<mailto:[email-masked]>/@Murugapandian Mani<mailto:[email-masked]>/@Midhun Madhu<mailto:[email-masked]>/@Wasim Qureshi<mailto:[email-masked]>

Please share an update.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 14, 2021 5:18 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004
Importance: High

@Mohamed Shabaz Khan<mailto:[email-masked]>

Customer claims to have returned 2 items worth KWD 76 however no returned has been received as per CONLOC however customer insists.

This is the customer’s only order with us.

Can we go ahead and refund?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 14, 2021 5:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Jessie,

Pls advise on this

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 5, 2021 3:50:39 PM
Subject: Fwd: Refund not processed - 8216726004

Hi Team,

The customer is confirming that the returned items were collected in November 2020 and the courier team has not shared any confirmation for the same with him.

Kindly check and assist.

Regards,
Nikhil.
________________________________
From: "Murugapandian Mani" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "Tejinder Singh" <[email-masked]<mailto:[email-masked]>>, "Midhun Madhu" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "Vincent Hillary" <[email-masked]<mailto:[email-masked]>>, "Hckdelivery Dept" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 April, 2021 09:25:05
Subject: RE: Refund not processed - 8216726004

Hi

Warehouse has already  confirmed ,that, none of items taken back from the customer.

Can you Pls check and update.

Regards/Mani

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 5:27 PM
To: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the below case.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 10, 2021 12:35:31 PM
Subject: Refund not processed - 8216726004

Hi Team,

We have raised the concern to the relevant team on Mar 26 & Apr 03 but there is no response.

Problem Statement: Refund Not Processed
Order Date : Nov 23, 2020
Order ID: ​8216726004
​RMA: 1000290802
RMA Date: Dec 05, 2020
Assistance Required: Process refund asap.

Issue Description: The returned items were collected in the month of November as per the customer. The refund is pending since then.

Kindly assist with the refund on priority.

Regards,
Nikhil

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com