Subject: RE: Call back request - 9692650865
From: Dipesh Regmi <[email-masked]>
To: Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vaibhav Ohri <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elbadri <[email-masked]>
Date: Mon, 6 Sep 2021 13:57:07 +0000

Hi Team,

POD as below for the same.

Best Regards,
Dipesh Regmi
+971-526246726

From: Faraz Lohani <[email-masked]>
Sent: Thursday, September 2, 2021 6:42 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elbadri <[email-masked]>
Subject: RE: Call back request - 9692650865

Hi @Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>,

Can you please provide the POD for the above mentioned order number as the customer claims not to have received the delivery and as per FarEye it is delivered.
Tracking ID: FP090221000781

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 2, 2021 4:26 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call back request - 9692650865

@Faraz Lohani<mailto:[email-masked]>

Please pick this up.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 2, 2021 4:16 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>
Subject: Call back request - 9692650865

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9692650865
AWB: FP090221000781

As per tracking the order is showing delivered, order was placed on Sep 1, 2021. As per customer he received an SMS notification from courier that the order will be delivered today but order was not delivered and the status of the tracking was updated to delivered without any contact to customer.

Customer has requested a callback from manager: 0564250094. We have already escalated to LMG for POD.

Kindly arrange callback for this customer. Thank you for your help!

Regards,
Apoorv.
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