Subject: Double deduction - 8288695585
From: Apoorv Joshi <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ahmad Alsharif <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 5 Sep 2021 02:24:26 -0700 (MST)

Hi Mustafa, 

With reference to the order number: 8288695585 

The amount has been deducted twice from the customer's account. Attached is the bank statement showing both deductions. 

Kindly assist to check and refund the extra amount. Thank you for you help! 

Regards, 
Apoorv 

From: "Ahmad Alsharif" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, August 24, 2021 3:40:23 PM 
Subject: amount deducted twice 

Hi Team 

Problem Statement: Refund Not Processed 
Order Date :Aug 19, 2021 
Order ID: 8288695585 
Tracking ID: 828869558530999991 
Store code:SPLASH Splash21124 

customer has informed us that she was shopping with us and she selected items and paid by her account but by mistake she paid twice and amount has deducted twice kindly check the attachment and initiate refund to customer as soon as possible 

Deducted amount: 9,200 KWD 
Deduction date is August 18, 2021 
Deduction transaction number There are two transactions, not one 
Reference number 9999352378 
Internal reference 237181-1 
Reference number 9999352368 
Internal reference 237162-1 
As shown in the statement of account 
Email: [email-masked] 
Bank name Burgan 

regards 
ahmed: