Subject: Re: Drop Payment - 7483694768
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Naseem Juma <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Sat, 4 Sep 2021 02:34:47 -0700 (MST)

Hi Akshay, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Bhisham Manwani, TCS" <[email-masked]> 
Cc: "Naseem Juma" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "PRINCE MALIK" <[email-masked]> 
Sent: Wednesday, September 1, 2021 6:51:48 PM 
Subject: Drop Payment - 7483694768 

Hi Bhisham, 

With reference to the order number: 7483694768 

Order is on validation cancelled and customer is reporting that the amount has been deducted and not returned to their account. Please assist to check regarding this drop payment with the below details: 

Amount Deducted: BHD 38.10 
Date Of Deduction: Aug 1, 2021 
Customer's email address: [email-masked] 
Authorisation code: 837462 
Payment Mode: BENEFIT 

Attaching deduction screenshot which customer has shared. Thank you for your help! 

Regards, 
Apoorv