Subject: Re: Dropped Payment - 3027700
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 31 Aug 2021 08:19:20 -0700 (MST)

Dear Athar, 

Kindly assist to check regarding below drop payment case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, August 31, 2021 8:43:34 PM 
Subject: Dropped Payment - 3027700 

Hi Team, 

The customer is complaining that the payment was debited, but the order was not placed. Please find below the details shared by the customer: 

The card number - 4283 3101 1813 5147 
The deduction date: 26/08/2021 
The amount of money : SAR 855 
Bank statement. (Attached) 

Kindly assist with the refund. 

Regards, 
Nikhil.