Subject: Re: Refund for On Validation Order - 6320278683
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Sankar <[email-masked]>, escalations dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ahmad Alsharif <[email-masked]>
Date: Fri, 20 Aug 2021 04:31:41 -0700 (MST)

Hi Jessie, 

Kindly advise if any update on the below. 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Sankar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "MAZIM IBRAHIM" <[email-masked]> 
Sent: Thursday, 12 August, 2021 17:34:08 
Subject: Re: Refund for On Validation Order - 6320278683 

Hi Team, 

Any update. 

Regards, 
Apoorv. 

From: "Manish Kumar" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Sankar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "MAZIM IBRAHIM" <[email-masked]> 
Sent: Saturday, 7 August, 2021 10:57:56 
Subject: Re: Refund for On Validation Order - 6320278683 

Hi Jessie, 

Please update us further on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Sankar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "MAZIM IBRAHIM" <[email-masked]> 
Sent: Sunday, August 1, 2021 2:44:24 PM 
Subject: RE: Refund for On Validation Order - 6320278683 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Will update you on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, July 29, 2021 2:51 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Sankar T <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]>; MAZIM IBRAHIM <[email-masked]> 
Subject: Re: Refund for On Validation Order - 6320278683 

External email sender, please take precaution. 

Hi Jessie, 

Kindly advise if any update on the below. 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Sankar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] >, "MAZIM IBRAHIM" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 20, 2021 4:08:16 PM 
Subject: RE: Refund for On Validation Order - 6320278683 

[ mailto:[email-masked] | @Sankar T ] 

Any update? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 20, 2021 9:38 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Sankar T < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; MAZIM IBRAHIM < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund for On Validation Order - 6320278683 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "sankar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 18, 2021 10:57:22 PM 
Subject: RE: Refund for On Validation Order - 6320278683 

[ mailto:[email-masked] | @Sankar T ] 

This is an on validation cancelled order and finance is unable to refund since its more than 7 days. 

Has this been shared to Payfort for manual refund? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 16, 2021 3:23 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund for On Validation Order - 6320278683 

External email sender, please take precaution. 

Hi Jessie, 

Kindly advise on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 15, 2021 5:34:40 PM 
Subject: RE: Refund for On Validation Order - 6320278683 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] cant process the refund as transaction is declined. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 15, 2021 3:02 PM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund for On Validation Order - 6320278683 

[ mailto:[email-masked] | @Mohammed Athar (TCS) ] 

Yes please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 15, 2021 3:55 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund for On Validation Order - 6320278683 

Hi jessie, 

Please advise if you want me to proceed with the refund as amount is already captured. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 14, 2021 3:39 PM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund for On Validation Order - 6320278683 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar (TCS) ] 

Can we try to capture and refund? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 11, 2021 7:08 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund for On Validation Order - 6320278683 

Hi shakeeb, 

The transaction cannot be voided as we have received the payment from the customer. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 11, 2021 9:22 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund for On Validation Order - 6320278683 

External email sender, please take precaution. 

Hi Team, 

Can you please update on this ? 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 7, 2021 2:00:36 PM 
Subject: RE: Refund for On Validation Order - 6320278683 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] 

Can you please help us void this transaction in Payfort? 

It shows accepted but it is cancelled in Hybris. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 6, 2021 6:27 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund for On Validation Order - 6320278683 

External email sender, please take precaution. 

Hi Jessie, 

Order ID: 6320278683 ON_VALIDATION_CANCELLED 

1-Date: 18-6-2021 

2-Email: [ mailto:[email-masked] | [email-masked] ] 

3- amount 345 SR 

4- card number: 4847832030993518 

As per the customer the amount deducted from his account, kindly assist with the refund. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cc05a37283246d2cf8008d9527eba3d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637631526509912066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1ocbn8M5tgdLtTRBl7BpVMtomPKbR4B5dq6bocv7lBY%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C9cc05a37283246d2cf8008d9527eba3d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637631526509922027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dxpaMrY2lQZPfDGyYsRH1TvlbeNm0TskUXM2q0KW3wE%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com