Subject: Re: Drop Payment - 7473752624 - 7473766119 - [email-masked]
From: Apoorv Joshi <[email-masked]>
To: "Bhisham Manwani, TCS" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sohaib Ahmed <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Akshay Berry <[email-masked]>, Ala Hamood <[email-masked]>, abdulqader ahmed <[email-masked]>, Naseem Juma <[email-masked]>
Date: Tue, 17 Aug 2021 21:03:44 -0700 (MST)

Dear Bhisham, 

Kindly assist to get an update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Megh singh" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Sohaib Ahmed" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Ala Hamood" <[email-masked]>, "abdulqader ahmed" <[email-masked]> 
Sent: Monday, August 16, 2021 2:28:47 PM 
Subject: Re: Drop Payment - 7473752624 - 7473766119 - [email-masked] 

Dear Megh, 

Please update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Megh singh" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Sohaib Ahmed" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Ala Hamood" <[email-masked]>, "abdulqader ahmed" <[email-masked]> 
Sent: Wednesday, August 11, 2021 3:33:59 PM 
Subject: RE: Drop Payment - 7473752624 - 7473766119 - [email-masked] 

Hi [ mailto:[email-masked] | 
@Megh singh ] 

Can you please assist us on the below. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, August 10, 2021 12:44 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Sohaib Ahmed <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Ala Hamood <[email-masked]>; abdulqader ahmed <[email-masked]> 
Subject: Drop Payment - 7473752624 - 7473766119 - [email-masked] 

External email sender, please take precaution. 

Hi Team, 

Kindly assist to check regarding the below drop payments. Customer has been charged for both droop payments. Below are auth codes and card number shared. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Sohaib Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 26, 2021 10:01:15 PM 
Subject: Refund Follow On : 7473752624 - 7473766119 - [ mailto:[email-masked] | 
[email-masked] ] 

Hi Team, 

With reference to the order number:7473752624 - 7473766119 

Ticket ID: 2883328 

Amount: BHD 84, BHD 84 

AUTHORIZATION CODE: 470718, 225757 

Card Number: 5559260933590204 

Payment mode: Benefit 

These orders are ON_VALIDATION_CANCELLED and the customer claiming that amount has been captured from his account. Attachment provided. 

Please look into this and advise. Thank you for your help! 

Regards, 

Sohaib 

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