Subject: Re: [#2917961] - العجلات الخلفيه للعربه ليس لها براغي
From: Apoorv Joshi <[email-masked]>
To: bsj nf <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Bsj Clothingwh <[email-masked]>, RakeshKhatri <[email-masked]>, Centrepoint <[email-masked]>, navaz nt <[email-masked]>, Jed Conlocops2 <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, sachin maheshwari <[email-masked]>, ccbackoffice <[email-masked]>, Babyshop <[email-masked]>, BS Cod Jeddah <[email-masked]>, Shambhu Paswan <
Date: Tue, 17 Aug 2021 07:48:56 -0700 (MST)

Hi Team, 

Thank you for sharing the update. 

We have done the needful and have closed this case. 

Regards, 
Apoorv 

From: "bsj nf" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Faraz Lohani" <[email-masked]>, "Bsj Clothingwh" <[email-masked]> 
Cc: "RakeshKhatri" <[email-masked]>, "Centrepoint" <[email-masked]>, "navaz nt" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "sachin maheshwari" <[email-masked]>, "ccbackoffice" <[email-masked]>, "Babyshop" <[email-masked]>, "BS Cod Jeddah" <[email-masked]>, "Shambhu Paswan" <[email-masked]>, "Tusar Mondal" <[email-masked]> 
Sent: Tuesday, August 17, 2021 4:23:02 PM 
Subject: RE: [#2917961] - العجلات الخلفيه للعربه ليس لها براغي 

Hi [ mailto:[email-masked] | @Apoorv Joshi ] 

Please check the below order current status yesterday 16 th -Aug-21 our team customer return collected has been done and RMA-NO WMS received also done. Physical stock handed over to our Putaway team. Kindly refund process to the customer. 

[ mailto:[email-masked] | @Bsj Clothingwh ] -Majeed 

Kindly below RMA-stock collected from GDMS-COD area and do the putaway in UPL with confirm. 

	

GDMS CUSTOMER RETURN TRACKER WITH RMA 	

	

	

S.N 	

DATE 	

INVOICE-NO 	

RMA-NO 	

CONTAINER -ID 	

ITEM-ID 	

QTY 	

HANDED OVER 	

AREA 	

STATUS 	

RTN-DO 	

RECEIVE DATE 	

ORDER-TYPE 	

44 	

17-Aug-21 	

6333052744 	

1001214209 	

BSJEM00207873 	

162948763 	

1 	

PUTAWAY 	

Taif 	

DONE 	

1718975 	

17-Aug-21 	

COD 	

Best Regards, 

Harun 

Supervisor 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0571180621 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, August 16, 2021 6:48 PM 
To: Faraz Lohani <[email-masked]> 
Cc: Bsj Nf <[email-masked]>; RakeshKhatri <[email-masked]>; Centrepoint <[email-masked]>; Navaz Nt <[email-masked]>; Jed Conlocops2 <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>; ccbackoffice <[email-masked]>; Babyshop <[email-masked]>; BS Cod Jeddah <[email-masked]>; Shambhu Paswan <[email-masked]>; Tusar Mondal <[email-masked]> 
Subject: Re: [#2917961] - العجلات الخلفيه للعربه ليس لها براغي 

External email sender, please take precaution. 

Hi Faraz, 

This is done, once customer shares the contact number - we will update you. 

Thanks and Regards, 

Apoorv 

From: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "bsj nf" < [ mailto:[email-masked] | [email-masked] ] >, "RakeshKhatri" < [ mailto:[email-masked] | [email-masked] ] >, "Centrepoint" < [ mailto:[email-masked] | [email-masked] ] >, "navaz nt" < [ mailto:[email-masked] | [email-masked] ] >, "Jed Conlocops2" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] >, "ccbackoffice" < [ mailto:[email-masked] | [email-masked] ] >, "Babyshop" < [ mailto:[email-masked] | [email-masked] ] >, "BS Cod Jeddah" < [ mailto:[email-masked] | [email-masked] ] >, "Shambhu Paswan" < [ mailto:[email-masked] | [email-masked] ] >, "Tusar Mondal" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 16, 2021 6:53:20 PM 
Subject: RE: [#2917961] - العجلات الخلفيه للعربه ليس لها براغي 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Apoorv Joshi ] , 

Please contact the customer and get his alternate phone number for the return. 

Order ID: 6333052744 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 14, 2021 3:46 PM 
To: RakeshKhatri < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Babyshop < [ mailto:[email-masked] | [email-masked] ] >; BS Cod Jeddah < [ mailto:[email-masked] | [email-masked] ] >; Shambhu Paswan < [ mailto:[email-masked] | [email-masked] ] >; Tusar Mondal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2917961] - العجلات الخلفيه للعربه ليس لها براغي 

Hi team 

Please we check the below order current status already we has received the below RMA-no and as on today we call to customer but customer mobile continue off. Kindly send back to customer new contact we will arrange to team on 16 th -Aug-21. For the customer return. 

Best Regards, 

Harun 

Supervisor 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0571180621 

From: RakeshKhatri 
Sent: Saturday, August 14, 2021 2:31 PM 
To: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Babyshop < [ mailto:[email-masked] | [email-masked] ] >; BS Cod Jeddah < [ mailto:[email-masked] | [email-masked] ] >; Shambhu Paswan < [ mailto:[email-masked] | [email-masked] ] >; Tusar Mondal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2917961] - العجلات الخلفيه للعربه ليس لها براغي 

Hi team, 

Please check below mentioned ( Problem Statement: WWD Return ITEM) clearly mentioned WWD order, please check and do the needful.. 

	

ORDER_NO 	

ITEM 	

DELIVERY_TYPE 	

HYB_INVC_NBR 	

DIV_NAME 	

COURIER_CODE 

6333052744 	

162948763 	

WWD 	

88887001550420200000 	

Babyshop 	

HD-BS 

Grand Total 	

	

	

Thanks & Regards, 

Rakesh Khatri 

0571962089 

Ext-2053 

From: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 14, 2021 2:20 PM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] >; Jed Conlocops2 < [ mailto:[email-masked] | [email-masked] ] >; RakeshKhatri < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Babyshop < [ mailto:[email-masked] | [email-masked] ] >; BS Cod Jeddah < [ mailto:[email-masked] | [email-masked] ] >; Shambhu Paswan < [ mailto:[email-masked] | [email-masked] ] >; Tusar Mondal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2917961] - العجلات الخلفيه للعربه ليس لها براغي 

Hi team 

Please check the below order screen status we are unable to Jed-Bs-GDMS.Kindly check with the another region. 

@ RakeshKhatri @ Jed Conlocops2 

Kindly follow up and update to our support team. 

Best Regards, 

Harun 

Supervisor 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0571180621 

From: Centrepoint [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday, August 10, 2021 2:29 PM 
To: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2917961] - العجلات الخلفيه للعربه ليس لها براغي 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: WWD Return ITEM 
Order Date : Jul 27, 2021 
Order ID: 6333052744 
Tracking ID: NA 
Item ID:162948763 
RMA:1001214209 
Assistance Required: return Item 
Issue Description: Customer emailed us informing that he/she received the item on 7/31/21 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
ahmed 

2917961:1125156 

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