Subject: Re: Bank Transfer // Refund approval // 2001752552
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Ebrahim Abduljalil. Qasem" <[email-masked]>
Date: Thu, 12 Aug 2021 06:42:55 -0700 (MST)

Hi team, 

Please assist with the approval to remove My Credits on the below case for Bank transfer. Order is COD and customer has lost access to their email account. As per customer the email is hacked and she has already created a new account. 

Thank you for your help! 

Regards, 
Apoorv 

Sent: Thursday, August 12, 2021 6:41:53 PM 
Subject: Bank Transfer // Refund approval // 2001752552 

Hi Team 

Problem Statement : Bank Transfer // Refund approval. 
Order Date : Apr 28, 2021 
Order ID: 2001752552 
Tracking ID : 43850743333 
Total Price : 890 

Issue Description :The Customer placed the order on Apr 28, 2021, The customer says that she does not want the refund as My credit and wants it as cash to his bank account. Customer is reporting that her email address associated with the account she placed the order with is hacked and she is unable to access it. She has already created a new account. 

Regards, 
Ebrahim