Subject: Re: Duplicate Child Ticket Escalations
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: deeksha <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 11 Aug 2021 03:29:45 -0700 (MST)

Hi Jessie, 

Thank you for sharing the feedback. 

I will check with the team and will give them a refresher if needed along with a strict feedback on this. We will ensure the same is not getting repeated. 

Thanks and Regards, 
Apoorv 

From: "deeksha" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, August 11, 2021 3:43:51 PM 
Subject: Re: Duplicate Child Ticket Escalations 

Hi Jessie, 

Thanks for pointing this out. Checking this urgently. 

Regards, 
Deeksha 

Sent from my iPhone 

On 11 Aug 2021, at 15:35, Jessie Caparas <[email-masked]> wrote: 

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Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Please look into this on priority. 

Agents are continuously raising multiple child tickets even if there is already an existing one. 

Please emphasize to the agents that creating duplicating tickets are unnecessary and time consuming. The WH team only needs to update 1 ticket for the same concern/order ID. 

Here are sample tickets as a feedback from the WH team. 

	

Order ID 	

Count of Child tickets 	

CONCEPT 	

TEAM 

6313087582 	

2 	

CP KSA 	

LSM/CRYSTEL 

6313298685 	

2 	

CP KSA 	

LSM 

6317201975 	

2 	

CP KSA 	

LSM 

Please ensure this is eliminated moving forward. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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