Subject: Re: Duplicate Child Ticket Escalations
From: Deeksha Dadu <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Saurabh Dadu <[email-masked]>, mustehsan.siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 11 Aug 2021 10:13:51 +0000

Hi Jessie,

Thanks for pointing this out. Checking this urgently.

Regards,
Deeksha

Sent from my iPhone

On 11 Aug 2021, at 15:35, Jessie Caparas <[email-masked]> wrote:

Hi @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Please look into this on priority.

Agents are continuously raising multiple child tickets even if there is already an existing one.

Please emphasize to the agents that creating duplicating tickets are unnecessary and time consuming. The WH team only needs to update 1 ticket for the same concern/order ID.

Here are sample tickets as a feedback from the WH team.

Order ID
Count of Child tickets
CONCEPT
TEAM
6313087582
2
CP KSA
LSM/CRYSTEL
6313298685
2
CP KSA
LSM
6317201975
2
CP KSA
LSM

Please ensure this is eliminated moving forward.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com