Subject: Re: Refund approval - 6334077823
From: Prakash Iyangar <[email-masked]>
To: Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 10 Aug 2021 10:40:46 +0000

Approved

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Akshay Berry <[email-masked]>
Sent: Tuesday, August 10, 2021 2:40:18 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Faraz Lohani <[email-masked]>; Prakash Iyangar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Refund approval - 6334077823

@Prakash Iyangar<mailto:[email-masked]>,

Please approve manual refund for SAR 215.05 as all items have been shipped in one container but customer still insisting she did not receive them.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 9, 2021 10:14 AM
To: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Refund approval - 6334077823
Importance: High

@Akshay Berry<mailto:[email-masked]>

Can you please investigate on this first as to why 5 out of 7 items are missing?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 9, 2021 9:03 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval - 6334077823

External email sender, please take precaution.

Hi Jessie,

Kindly assist on the below case for refund approval. Thank you for your help!

Regards,

Apoorv

________________________________

From: "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 8, 2021 12:56:20 PM
Subject: Refund approval.

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 2932851

Order Date: Jul 30, 2021

Order ID: 6334077823 (MAX)

Tracking ID: S001088153944

Child Ticket ID: 2936192

Total Price: SAR215.05

Issue Description: Customer placed order for 7 items but as per the customer she has only received 2 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side.

The missing item is

163490012 - - Striped T-shirt with Round Neck and Cap Sleeves  (quantity of 1) value of {SAR22.00}

163165407 - - Set of 2 - Assorted Padded Bra with Hook and Eye Closure  (quantity of 1) value of {SAR32.00}

163165388 - - Set of 2 - Assorted Padded A-frame Bra with Hook and Eye Closure  (quantity of 1) value of  SAR37.00}

162351265 - - IKSU Ultra Matte Lipstick  (quantity of 1) value of {

SAR9.00}

163393296 - - Slogan Print Round Neck T-shirt with Cap Sleeves  (quantity of 1) value of {SAR22.00}

Case history: Customer reached out to us on 2/08/2021, complaining that he has recived only 2  item instead of his complete order. we escalated to WH and as per the above mentioned child ticket they advised us that all items are shipped from their end. They advised us to check with Last Mile. We have tried to check with LMG as well but getting no update from them on the same.

Customer's history: customer with us since 3/31/20 . and has around 3 completed order.

 Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

 Thank you for your help.

​

Regards,

Abdulqader

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