Subject: Re: [#2563170] - My order has not arrived yet.
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mustafa Chakki <[email-masked]>, Reddy Prasad <[email-masked]>, Harish Thakor <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ecom cskuwait <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 4 Aug 2021 08:27:59 -0700 (MST)

Hi Akshay, 

Kindly assist to check and advise if any update on this. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ecom cskuwait" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, August 3, 2021 6:15:57 PM 
Subject: RE: [#2563170] - My order has not arrived yet. 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Harish Thakor ] , 

Reminder on this. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Monday, August 2, 2021 12:38 PM 
To: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]>; Reddy Prasad <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Reddy Prasad <[email-masked]>; Akshay Berry <[email-masked]>; Harish Thakor <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ecom cskuwait <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#2563170] - My order has not arrived yet. 

[ mailto:[email-masked] | @Mustafa Chakki ] 

Is this done? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 1, 2021 12:17 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#2563170] - My order has not arrived yet. 

External email sender, please take precaution. 

Hi Team, 

Kindly advise and assist to close the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 30, 2021 2:39:31 PM 
Subject: Re: [#2563170] - My order has not arrived yet. 

Hi Jessie, 

Kindly assist to get an update on this. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 28, 2021 2:22:44 PM 
Subject: RE: [#2563170] - My order has not arrived yet. 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Has this been done? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 28, 2021 12:16 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#2563170] - My order has not arrived yet. 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 25, 2021 1:16:25 PM 
Subject: Re: [#2563170] - My order has not arrived yet. 

Dear Reddy, 

Please proceed with Bank Transfer and share bank acknowledgement/bank transfer receipt once done. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, July 24, 2021 12:46:10 PM 
Subject: RE: [#2563170] - My order has not arrived yet. 

Hi 

Banks will open tomorrow 

Considering the delay if customer is insisting let us give refund from store 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, July 24, 2021 8:32 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#2563170] - My order has not arrived yet. 

External email sender, please take precaution. 

Hi Jessie, 

Please advise on the below. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 22, 2021 2:03:04 PM 
Subject: Re: [#2563170] - My order has not arrived yet. 

Hi Jessie, 

Please check if there is any further update on the below request. 

Thank you for your help. 

Regards, 

Manish 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 18, 2021 11:05:14 PM 
Subject: RE: [#2563170] - My order has not arrived yet. 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

For your action on the below please. 

Thanks! 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 18, 2021 8:26 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#2563170] - My order has not arrived yet. 

External email sender, please take precaution. 

Hi Jessie, 

Kindly find the requested details below: 

Account Holder Name: DUAA M AHMAD 

Account Number: 71050525925 

Bank Name: Kuwait Finance House 

Bank Branch Name: Salmiya 

IBAN: KW86KFHO0000000000071050525925 

Account Type: Current 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 18, 2021 9:11:21 PM 
Subject: RE: [#2563170] - My order has not arrived yet. 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Can you just share the bank details here? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 12, 2021 2:09 PM 
To: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#2563170] - My order has not arrived yet. 

External email sender, please take precaution. 

Dear Mustafa, 

Kindly update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 7, 2021 2:29:21 PM 
Subject: RE: [#2563170] - My order has not arrived yet. 

[ mailto:[email-masked] | @Mustafa Chakki ] , 

Please see below. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 7, 2021 12:23 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2563170] - My order has not arrived yet. 

Dear Team, 

There are no bank details updated for the mentioned order no. to process the refund. 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 7, 2021 10:11 AM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2563170] - My order has not arrived yet. 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] [ mailto:[email-masked] | 
@Harish Thakor ] , 

Please action the ticket below as customer keeps chasing us for refund. Bank details updated on Hybris. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 7, 2021 9:34 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#2563170] - My order has not arrived yet. 

External email sender, please take precaution. 

HI Akshay, 

Please note that the customer is still reporting that he had not recieved the amount. 

Thank you for your help. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 3, 2021 5:33:49 PM 
Subject: Re: [#2563170] - My order has not arrived yet. 

Hi Akshay, 

Needful is being done. Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 3, 2021 4:46:08 PM 
Subject: RE: [#2563170] - My order has not arrived yet. 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] , 

Please check ticket# 2563170 as customer shared the bank details already and proceed with manual refund. 

Confirm once done. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 3, 2021 3:01 PM 
To: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2563170] - My order has not arrived yet. 

Looping in [ mailto:[email-masked] | 
@Akshay Berry ] 

Please connect with customer to get the bank detail and process the manual refund. 

Thanks, 

Shababe Quamar 

From: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 2, 2021 11:40 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2563170] - My order has not arrived yet. 

Dear Shababe 

Please check and initiate refund to customer 

Regards 

Reddy Prasad 

From: ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 1, 2021 12:21 PM 
To: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2563170] - My order has not arrived yet. 

Dear sir, 

The order received & return processed done from wh , 

	

SALES_ORDER_NO 	

COURIER_PARTNER 	

AWB_NO 	

CLASSIFICATION 	

ITEM_ID 	

CONCEPT_NAME 	

RETURN_QTY 	

RECEIVED_QTY 

8258671859 	

POS 	

100076545416 	

NDR 	

163142573 	

Max 	

1 	

1 

8258671859 	

POS 	

100076545416 	

NDR 	

163120618 	

Max 	

1 	

1 

8258671859 	

POS 	

100076545416 	

NDR 	

163060551 	

Max 	

1 	

1 

8258671859 	

POS 	

100076545416 	

NDR 	

163080433 	

Max 	

2 	

2 

Thanks & Regards, 

Siva Prasad 

From: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 31 May 2021 17:32 
To: ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#2563170] - My order has not arrived yet. 

Dear Siva 

Can you please check and confirm if the order was received and return processed 

Mustafa : Please confirm if you have received the COD amount for below order from postaplus 

Order ID: 8258671859 
Tracking ID: 100076545416 

Regards 

Reddy Prasad 

From: Suraj Jawahar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 31, 2021 4:58 PM 
To: Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; KWI Customer Support < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2563170] - My order has not arrived yet. 

External email sender, please take precaution. 

Hi Farah, 

Please note that COD transferred to LM already… 

Best Regards, 

Suraj Jawahar 

Accounting Supervisor 

Mob +965 96093420 

Tel +965 1881881 - ext : 3255 

From: Farah Humaidan 
Sent: Monday, May 31, 2021 4:53 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] >; Suraj Jawahar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; KWI Customer Support < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2563170] - My order has not arrived yet. 

Adding Suraj, 

Please note customer paid through link with shipment was OFD but it wasn’t delivered 

Shipment was returned back to LM on 27 May 

Kindly sort the COD amount to be returned to LM 

RECEIPT UPDATED WITH RECEIPT# - 112946009566 

	

Farah Humaidan 

Senior Customer Support 

Mob. +965 97238957 

Tel. +965 1881881 – 3132 

From: Akshay Berry [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Monday, May 31, 2021 11:25 AM 
To: Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; KWI Customer Support < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2563170] - My order has not arrived yet. 

Hi [ mailto:[email-masked] | 
@Farah Humaidan ] , 

Please confirm if there was any payment done by the customer through the link as this was a COD order and customer is asking for her money back as it was not delivered and customer claims she made the payment to the courier. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 31, 2021 12:17 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Max < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; KWI Customer Support < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2563170] - My order has not arrived yet. 

External email sender, please take precaution. 

Dear Akshay, 

Please check with your team as the below was returned back on 27 May 

	

Farah Humaidan 

Senior Customer Support 

Mob. +965 97238957 

Tel. +965 1881881 – 3132 

From: Akshay Berry [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Sunday, May 30, 2021 7:36 PM 
To: Max < [ mailto:[email-masked] | [email-masked] ] >; KWI.CustomerSupport < [ mailto:[email-masked] | [email-masked] ] >; Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2563170] - My order has not arrived yet. 

Hi [ mailto:[email-masked] | 
@Farah Humaidan ] , 

Please intervene and check as customer is following up for refund. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Max < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 27, 2021 3:33 PM 
To: [ mailto:[email-masked] | [email-masked] ] 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2563170] - My order has not arrived yet. 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: return the order and refund the customer 
Order Date : 05-05-2021 
Order ID: 8258671859 
Tracking ID: 100076545416 
Assistance Required: return the order and refund the customer 
Issue Description: The customer contacted us and request to cancel her delivery and requested her refund as she has paid online to your website kindly return the order and refund the customer on priority basis. 

Regards, 
Ahmed Omer 

2563170:1125156 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C798365df26284447f69608d95590e7bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637634903113192457%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oTFTMltov%2BVbQniBn2hOeWOUFzzDvoOTh3H9CnjDSNQ%3D&reserved=0 | 
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