Subject: Re: [#2885521] - missing item
From: Apoorv Joshi <[email-masked]>
To: Farah Humaidan <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Centrepoint <[email-masked]>, KWI Customer Support <[email-masked]>, Reddy Prasad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, midhun madhu <[email-masked]>, AHMED OMER <[email-masked]>
Date: Fri, 30 Jul 2021 02:21:33 -0700 (MST)

Dear Shababe, 

As discussed matrix has been implement and all agents have been advised on the same. 

Dear Farah, 

Thank you for confirming all the items including the container which was advised to check was delivered to the customer, can you please assist to share the POD for the attached as customer still denying receiving it. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Farah Humaidan" <[email-masked]>, "Centrepoint" <[email-masked]>, "KWI Customer Support" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Wednesday, July 28, 2021 1:37:32 PM 
Subject: RE: [#2885521] - missing item 

Hi [ mailto:[email-masked] | 
@Farah Humaidan ] 

Sorry for inconvenience, we are working on to implement new escalation matrix. 

++ Looping in [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] Please connect with me today to discuss more about escalation matrix. 

Thanks, 

Shababe Quamar 

From: Farah Humaidan <[email-masked]> 
Sent: Wednesday, July 28, 2021 11:41 AM 
To: Centrepoint <[email-masked]>; KWI Customer Support <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Reddy Prasad <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]> 
Subject: RE: [#2885521] - missing item 

External email sender, please take precaution. 

Dears, 

I will check with ops and get back to you 

Dear Shababe, 

Please note that wrong Support email is still being used 

	

Farah Humaidan 

Senior Customer Support 

Mob. +965 97238957 

Tel. +965 1881881 – 3132 

From: Centrepoint [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Wednesday, July 28, 2021 10:01 AM 
To: KWI.CustomerSupport < [ mailto:[email-masked] | [email-masked] ] >; Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Subject: Fwd: [#2885521] - missing item 

Hi Team, 

Kindly update us on this matter, 

Problem Statement: Missing items 
Order Date : Jul 16, 2021 
Order ID: 8279211298 
Tracking ID: 100077282516 
Assistance Required: Check for missing item 
Issue Description: Customer placed order for 16 items but as per the customer she has only received 15 items, Under the consignment details we can see that all 16 items has been Delivered from our side. 
The missing item is 162801931 - Juniors - Juniors Printed Sophia Side Bassinet (quantity 1) 

Kindly check the matter from your end and update us asap. 

Regards, 
Ahmed Omer 

On Sat, 24 Jul at 11:24 AM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Problem Statement: Missing items 
Order Date : Jul 16, 2021 
Order ID: 8279211298 
Tracking ID: 100077282516 
Assistance Required: Check for missing item 
Issue Description: Customer placed order for 16 items but as per the customer she has only received 15 items, Under the consignment details we can see that all 16 items has been Delivered from our side. 
The missing item is 162801931 - Juniors - Juniors Printed Sophia Side Bassinet (quantity 1) 

Kindly check the matter from your end and update us asap. 

Regards, 

Ahmed Omer 

2885521:1125156 
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