Subject: Re: Drop Payment - 7473130313, 7473130767
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Megh singh <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, nooruddeen othiyil <[email-masked]>
Date: Thu, 29 Jul 2021 09:02:59 -0700 (MST)

Hi Jessie, 

Kindly assist to get an update on the below. We refunded for only 1 transaction, the other transaction for the order number: 7473130767 is still not processed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Megh singh" <[email-masked]> 
Cc: "mbo" <[email-masked]>, "Payment Gateway Team" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "nooruddeen othiyil" <[email-masked]> 
Sent: Tuesday, July 27, 2021 4:05:31 PM 
Subject: Re: Drop Payment - 7473130313, 7473130767 

Dear Megh, 

Can you please advise on the below. The refund amount should be BHD 16 in total, the customer has placed these 2 orders: 7473130313 and 7473130767. Both are on validation cancelled for Benefit. 

Kindly assist in getting the remaining refund processed for BENEFIT for the order number: 7473130767 

Customer has confirmed receiving refund of BHD 8 for 7473130313. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Megh singh" <[email-masked]> 
To: "mbo" <[email-masked]>, "Payment Gateway Team" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "nooruddeen othiyil" <[email-masked]> 
Sent: Tuesday, July 6, 2021 2:56:36 PM 
Subject: RE: Drop Payment - 7473130313, 7473130767 

Dear Team, 

Please process a refund for the below order. 

The amount is BD 8. 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

2896 	

6/25/2021 14:51 	

'677950 	

'BENEFIT 	

'913419 	

1 - Purchase 	

'048 	

8 	

'CAPTURED 	

'00 	

'7473130313 	

'202117689039604 	

'117615201210 	

'7 	

'37.131.115.191 	

'50dcc401-15ac-4781-86e8-1dfdfe7ff8b7 	

'BENEFIT 

Kind regards 

Megh 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, July 4, 2021 7:22 PM 
To: Megh singh <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: FW: Drop Payment - 7473130313, 7473130767 

[ mailto:[email-masked] | @Megh singh ] 

Can you please help us check on this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 4, 2021 1:18 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Drop Payment - 7473130313, 7473130767 

External email sender, please take precaution. 

Hi Team, 

Oder ID: 7473130313 and 7473130767 (ON_VALIDATION_CANCELLED) 

Authoritiation code: 913419 and 916444 

Date: 26/06/2021 

Email: [ mailto:[email-masked] | [email-masked] ] 

Card: 4415554446453554 

In each order the amount deducted from the customer account by 8 KWD, kindly check and do the needful, 

Regards, 

Apoorv 
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