Subject: Re: 7480470664
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 29 Jul 2021 08:42:45 -0700 (MST)

Hi Akshay, 

Voucher has been shared with the customer, PFA for the same. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, July 29, 2021 9:03:25 PM 
Subject: FW: 7480470664 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] , 

Share the voucher with the customer under ticket# 2906716. 

Confirm once done. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Gito Varghese <[email-masked]> 
Sent: Thursday, July 29, 2021 7:31 PM 
To: Perpetua Dmello <[email-masked]>; Marita Dsouza <[email-masked]>; Akshay Berry <[email-masked]>; Sachin Maheshwari <[email-masked]>; Nadya Isa Ali Hasan <[email-masked]>; Rafeek Pulikkool <[email-masked]>; Jessie Caparas <[email-masked]>; Nisha Balakrishna <[email-masked]> 
Cc: Sunil Gopal <[email-masked]>; Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]>; Ron Thomas <[email-masked]> 
Subject: Re: 7480470664 

Dear Babyshop Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 319-ZX31-LSPG-PG8X-S|Start Date: 29.07.2021 00:00:00|End Date: 29.10.2021 23:59:00 

Type: Serial Voucher|Concept: BABYSHOP|Territory: BAH|Checkout Site: BABYSHOP 

Value: 45 BHD|Minimum Threshold Value: 46 BHD|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 
Gito Varghese 

Digital Marketing Coordinator 

Web Team | Landmark Group 

T: +97145172153 

From: Perpetua Dmello < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, July 29, 2021 at 5:41 PM 
To: Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] >, Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >, Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >, Nadya Isa Ali Hasan < [ mailto:[email-masked] | [email-masked] ] >, Rafeek Pulikkool < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] >, Gito Varghese < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sunil Gopal < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 7480470664 

[ mailto:[email-masked] | @Gito Varghese ] 

Regards, 

Perpetua D’Mello 

Ecommerce Content Merchandiser 

Web Team | Landmark Group 

From: Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 29 July 2021 at 3:23 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >, Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >, Nadya Isa Ali Hasan < [ mailto:[email-masked] | [email-masked] ] >, Rafeek Pulikkool < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] >, Perpetua Dmello < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sunil Gopal < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 7480470664 

[ mailto:[email-masked] | @Perpetua Dmello ] 

Regards, 

Marita Dsouza 

Ecommerce Content Merchandiser 

Web Team |Landmark Group 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 29 July 2021 at 3:01 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >, Nadya Isa Ali Hasan < [ mailto:[email-masked] | [email-masked] ] >, Rafeek Pulikkool < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] >, Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sunil Gopal < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: 7480470664 

Hi [ mailto:[email-masked] | 
@Nisha Balakrishna ] [ mailto:[email-masked] | 
@Marita Dsouza ] , 

Issue a voucher for BHD 45 threshold BHD 46 valid for 3 months for BS items only for the subject order. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 28, 2021 6:49 PM 
To: Nadya Isa Ali Hasan < [ mailto:[email-masked] | [email-masked] ] >; Rafeek Pulikkool < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sunil Gopal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: 7480470664 

Hi [ mailto:[email-masked] | 
@Nadya Isa Ali Hasan ] , 

Our team has spoken to her & she was happy to get the voucher for the value. 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] , [ mailto:[email-masked] | 
@Akshay Berry ] , Can you pls revalidate & ensure customer gets the Gv at the earliest. 

Regards, 

Sachin 

From: Nadya Isa Ali Hasan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 28, 2021 6:45 PM 
To: Rafeek Pulikkool < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sunil Gopal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: 7480470664 

Dear All, 

Please note today the customer received the Bed & Mattress, and as discussed with her through the phone you will be refunding the amount as a gift voucher. 

But please note she is needing the amount in her account how possible to make this done ??? 

Waiting for your kind reply…. 

Regards 

Nadya 

From: Rafeek Pulikkool < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 27, 2021 4:50 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sunil Gopal < [ mailto:[email-masked] | [email-masked] ] >; Nadya Isa Ali Hasan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: 7480470664 
Importance: High 

Dear Sachin, 

As discussed please find the below. 

	

Thanks And Regards 

Rafeek Pulikkool 

Merchandise Planner 

MCB 

Mob:00973 39885721 

Direct:00973 17116264 

Email:[email-masked] 

From: Nadya Isa Ali Hasan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 27, 2021 4:48 PM 
To: Rafeek Pulikkool < [ mailto:[email-masked] | [email-masked] ] >; Sunil Gopal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: SuvodipMondal < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 7480470664 
Importance: High 

Dear All, 

Please find below complaints details 

	

Centrepoint 	

Al Rashid Group 27 July 2021 	

Late Delivery 	

She placed an order from Centrepoint online and received part of her order because some items out of stock in actual but she check the website the items are available .Customer didn’t received the Bed & Mattress. Mattress is available but the bed is out of stock. Bed Item Code is : 162310156 	

7480470664 	

Noora Buali 	

39366777 	

27-Jul-21 

Please note in the application the bed show is available but the discount percentage changed. The price while customer purchasing was BD 55 and now the price is BD 99 

Regards 

Nadya 
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