Subject: Re: New Kuwait Escalation Matrix
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 28 Jul 2021 02:53:44 -0700 (MST)

Hi Shababe, 

We will make the necessary amends to the matrix as discussed and will cascade the escalation process with the team accordingly. 

Thanks and Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, July 28, 2021 2:51:08 PM 
Subject: New Kuwait Escalation Matrix 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] 

As discussed, please find the attached updated escalation matrix of Kuwait. 

Please follow the below mention guidelines. 

    * Please ensure Conloc / Dispatch, Babyshop GDMS, HC WWT / GDMS and OLM related quires are raised though Fresh Desk only (with single ticket thread) and no emails to be shared for 1st escalations. Emails to be written from 2nd Escalation only. 
    * Finance Related escalation : Refund tickets to be raised only through Cscokpit under Knet group / Google finance tracker. Emails to be written from 2nd Escalation only. 
    * 3PLs Escalations : Follow the given matrix. 

Note : Home Centre Kuwait escalations (Warehouse Related Issue) can raise FD’s ticket from 1 st August. 

Thanks, 

Shababe Quamar 
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