Subject: Re: Item defect after first wash
From: Apoorv Joshi <[email-masked]>
To: Yasser Fadel <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 27 Jul 2021 09:46:24 -0700 (MST)

yasser kindly pushback the customer once by saying we sincerely apologize but we are unable to do anything as per our policy once the items have been used. if she comes back we can offer her a voucher for SAR 20-30 max 

Regards, 
Apoorv 

From: "Yasser Fadel" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, July 27, 2021 9:54:03 PM 
Subject: Item defect after first wash 

Hi Team, 

Subject: Item defect after first wash 

Order No: 6321826712 
Order date: Jun 22, 2021 
Items IDs: 163372592 - - Textured Longline Shirt with 3/4 Sleeves and Button Closure 
163372596 - - Textured Longline Shirt with 3/4 Sleeves and Button Closure 
Ticket No: 2886768 

As per the customer she bought two items online from Max in KSA and she traveled to Egypt, and after washing the two pieces, she found separate spots on all of the items, and it turned out that the buttons had a dark color. The customer is asking for compensation. Screenshots are attached. 

Kindly check and do the needful 

Regards, 
Yasser