Subject: Refund approval
From: AHMED OMER <[email-masked]>
To: shakeeb arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 25 Jul 2021 22:15:42 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2661216 
Order Date: May 1, 2021 
Order ID: 6303647319 (MAX) 
Tracking ID: 46714307931 
Total Price: SAR ​144 
Issue Description: the customer contacted us informing that the items has been collected by the courier team under the mentioned but when checking the IBA status it shows the items are not collected from the customer. 
The missing item are: 
163008554 - - Solid High-Top Sneaker Shoes with Hook and Loop Closure 
162996103 - - Textured Slip-On Mules with Elasticised Strap 
162870285 - - Striped Midi A-line Skirt with Button Detail and Elasticised Waistband 

Case history: Customer reached out to us on 2nd of Jun , complaining that he has recived he didn't get his refund from the returned 3 items. we have escalated to Aramex they didn't respond to our mails. also warehouse has updated us that the Shipment is still Not Received from Courier. Customer's history: customer with us since April 2021. and has around 5 completed order. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ahmed Omer