Subject: Drop Payment - 6320274276 2738613
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Ala Hamood <[email-masked]>
Date: Sun, 25 Jul 2021 00:56:02 -0700 (MST)

Hi Team, 

Please assist to investigate the below drop payment. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Shakeeb arsalan" <[email-masked]> 
Cc: "Apoorv" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Subject: Refund approval ON_VALIDATION_CANCELLED 6320274276 2738613 

Problem Statement: ON_VALIDATION_CANCELLED 

Order Date : Jun 18, 2021 
Order ID: 6320274276 
Total Price: SAR247.46 
card number : 4847832670318612 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not captured in Payment Transactions but the customer is demanding refund and he sent us account statement so we request to check this your priority basis 

Best Regards 
Ala Aldin