Subject: Drop payment - 2828334
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 20 Jul 2021 04:08:24 -0700 (MST)

Hi Team, 

Please assist to investigate regarding the below drop payment. 

Thank you for your help! 

Regards, 
Apoorv 

From: "AHMED OMER" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, July 11, 2021 12:59:13 PM 
Subject: Drop payment KSA 

Hi Team, 

issue description : Drop payment KSA 

customer name: haifa al fantokh 
customer email ID: [email-masked] 
amount deducted: 68.25 SAR 
date of deduction: 31/5/2021 
authorization code: 217348 
bank card number: 4323287977468003 
The customer contacted us claiming there is an amount has been deducted from her bank account and provided us with the transaction details and the bank statement which is attached to this mail. 
Kindly check the matter and update us as soon asap. 

Regards, 
Ahmed Omer