Subject: Re: Refund Not Processed // 6313288600
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 19 Jul 2021 03:00:07 -0700 (MST)

Hi Team, 

As per the below, customer returned 2 items to the store but refund only published for one item. Kindly find attached return receipt shared by the store and assist to publish RMA for remaining item. Unable to create child ticket in this ticket. Please assist to publish RMA for the remaining item. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, July 19, 2021 3:26:15 PM 
Subject: Refund Not Processed // 6313288600 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : May 30, 2021 
Order ID: 6313288600 
Store Code: Max60115 
Tracking ID: 101013452 
RMA: 1001004207 

Assistance Required: Need refund for customer. 

Issue Description: As per the customer has returned the items (162872075 - - Set of 2 - Flower Applique Lace Detail Headband) (QTY 2) to the store and he has receive the amount for one item only, so we request you to assist in publishing the RMA for the remaining item. 

Regards, 
Ebrahim Hageb