Subject: Re: ON_VALIDATION_CANCELLED 7458820740
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 15 Jul 2021 08:22:43 -0700 (MST)

Hi Team, 

Please assist to check regarding this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ala Hamood" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, July 11, 2021 6:55:55 PM 
Subject: ON_VALIDATION_CANCELLED 7458820740 

Problem Statement: ON_VALIDATION_CANCELLED 

Order Date : May 6, 2021 
Order ID: 7458820740 
Total Price : BHD 15.00 
authorisation code is 386500. 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not captured in Payment Transactions but the customer is demanding refund and he sent us account statement so we request to check this your priority basis 

Best Regards 
Ala Aldin